What are the responsibilities and job description for the Client Relations Manager position at Clean Response, Inc.?
Clean Response is the Twin Cities’ premier independently owned emergency water restoration company, proudly serving the Commercial and Multi-Family industries for over 25 years. Clean Response specializes in comprehensive solutions for property damage caused by water and fire.
With a commitment to excellence and a customer-centric approach, we are seeking a dynamic and proactive Client Relations Manager to join our team. We have a strong-growing business established in the greater Fargo area and this role will be a critical strategic growth driver for the company. This role is pivotal in maintaining and expanding client relationships, driving business growth, and ensuring customer satisfaction. This role reports to the Fargo Operations Manager.
This position will initially be an in-office role for the first 6-8 months. After that the candidate will have the option for a hybrid schedule.
Key Responsibilities:
Client Relationship Management:
Build and nurture strong relationships with existing and new clients, understanding their needs and ensuring satisfaction with our water restoration services.
Conduct regular on-site visits to clients, demonstrating a proactive approach to addressing concerns and maintaining a strong client rapport.
Business Development:
Identify and pursue opportunities to provide additional services to existing clients.
Collaborate with existing teams to explore potential leads and develop them into long-term clients.
Complete presentations/meetings with prospective clients.
Event Marketing:
Work with the marketing team to plan and execute event marketing strategies at tradeshows, conferences, and industry events.
Represent Clean Response at events, engaging with potential clients and promoting our emergency restoration services.
Customer Service Liaison:
Serve as a primary point of contact for a select number of strategic clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
Work closely with the operations team to coordinate and oversee the successful delivery of restoration services.
Reporting and Analysis:
Provide regular reports on client interactions, feedback, and business development activities for the marketing department.
Analyze client data to identify trends, opportunities, and areas for improvement.
Qualifications:
Proven experience in client relationship management, preferably in restoration or related industry.
Demonstrated ability to identify and develop new client relationships leading to new business.
Experience with Commercial or Multi-Family property management is a plus.
Excellent communication and interpersonal skills.
Approximately 50% of the time is expected to be spent conducting on-site client visits within the Fargo/Moorhead area.
Experience in event marketing and tradeshow coordination is a plus.
Customer-centric mindset with a focus on delivering exceptional service.
Valid driver’s license
Compensation:
DOE
What we offer:
- Industry leading pay
- Paid time off (PTO)
- Health insurance
- Dental insurance
- Life insurance
- Mobile phone
- Retirement benefits
- Mileage reimbursement
Join Clean Response and contribute to our mission of having a positive impact by helping people and businesses quickly return property to normal after disaster strikes. Apply now to be an integral part of our team and play a key role in shaping the future success of our business.
Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.