Project Support Specialist

NOTE: If you "Quick Apply" to this position, your application will be rejected without review. See full submission requirements below.

Clean Energy Districts of Iowa (CEDI) is seeking a full-time Project Support Specialist to join our Energy Efficiency and Conservation Block Grant (EECBG) team in late 2025. This position will play a vital role in delivering excellent customer service, coordinating program enrollment and outreach efforts, and maintaining accurate project records across energy district counties. The Support Specialist will collaborate closely with cross-functional teams and local stakeholders to help scale the impact of CEDI's programs.

LOCATION:

This candidate will be located in Iowa, ideally be based in a CEDI member energy district county. Some travel will be required for outreach and events, with opportunities for hybrid or remote work.

COMPENSATION:

This is a three-quarter to full-time, hourly position with a rate of $25-28/hour, dependent on outreach and experience with structural energy consumption. Benefits include significant employer contributions to health and retirement plans, as well as generous holiday and leave policies.

DURATION:

This position is grant-funded for at least 12 months, with potential for extension depending on future funding and performance. Ideal start date is as soon as possible or by January 2026.

RESPONSIBILITIES:

• Serve as the primary point of contact for customers, contractors, and community partners engaging with the CEDI EECBG program.
• Coordinate outreach and enrollment efforts, including but not limited to customer engagement, event attendance and partner energy district involvement.
• Support applicant participation through relationship management, communication, and enrollment guidance, including initial identification of customer needs and objectives. 
• Coordinate technical assistance from qualified provider/s that meets the project scope as determined by customer objectives, and assist customers in evaluating proposals and considering next steps. 
• Ensure high-quality, timely customer service across in-person, phone, and digital channels.
• Maintain accurate customer and project records, track progress on program deliverables, and ensure project grant compliance.
• Collaborate with communications staff to develop stories and case studies showcasing program success.
• Report to Program Manager; assist in other program areas as needed.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

• At least TWO YEARS of professional experience in customer service, outreach, or administrative roles—energy efficiency, renewables or utility program experience highly preferred.
• At least ONE YEAR of experience with and a strong understanding of some of the following: energy efficiency, clean energy, solar, building systems, and other technical aspects of the user-centered clean energy transition
• Demonstrated success in community engagement, customer communication, or program enrollment coordination.
• Strong interpersonal skills and fluency in public speaking, networking, and relationship-building.
• Ability to work independently and collaboratively with small teams and individuals.
• Attention to detail and strong organizational skills, with experience managing multiple projects.
• Experience supporting rural and/or disadvantaged communities is a plus.
• Proficiency with Google Workspace, Office 365 products (Outlook, Excel, Word, Teams) and customer/project tracking software (e.g., CRM systems).
• Valid driver’s license and willingness to travel to customer and partner sites within Iowa.

CEDI is an equal opportunity employer and is deeply committed to creating an inclusive, welcoming, and supportive work environment. We strongly encourage applications from individuals of all backgrounds, especially those who reflect the communities we serve.

HOW TO APPLY:

Please send the following materials to Abby Steffens, EECBG Program Coordinator (abby.steffens (at) cleanenergydistricts (dot) org). Please submit these materials as a single PDF:

1. A cover letter addressing the qualifications and experience elements
2. A resume or CV
3. References from past management positions

The subject line of the email should say “Application for Project Support Specialist."

Applications will be reviewed as received.

Further information available at: http://cleanenergydistricts.org/jobs