What are the responsibilities and job description for the General Manager position at Clean Eatz Chesapeake?
This is a full-time position (50 hours per week) that requires full commitment to your café, your
team’s development, and personal development.
As the General Manager, you will be in charge of (1) total café operations, (2) team development, (3)
customer relations & retention, and (4) profitability. The success of the café will rest on your shoulders
and your ability to get the greater team to work together with a common vision. Key focus areas for the
General Manager include…
- Total Café Performance across KPIs (Sales, Labor, COGs)
- Customer Experience
- Product Offerings (Selection & Stocking)
- Culture
- New Customers (Getting & Retaining)
GOALS:
(Will impact your success and advancement)
- Labor & COGS
- Employee Retention
- Customer Satisfaction
- Health Inspection
- Audits
- Staffing
SKILLS REQUIRED:
- High attention to detail
- Strong leadership and communication
- High emotional intelligence and team empathy
- Organized and detail-oriented
- Sales-driven and results-oriented
- Able to work calmly under pressure and in a fast-paced environment
- Ability to inspire and educate both staff and customers
- Extremely organized and process-oriented
- Very comfortable with excel and google sheets
- Excellent written communicator in both messages & email
CERTIFICATIONS:
- ServSafe Manager
- Ohio Manager Certification in Food Protection
- Restaurant 365 reporting
- Google Sheets / Excel
JOB DESCRIPTION:
Daily Operations & Leadership
- Oversee all aspects of restaurant operations during open hours, including food prep, service,
cleanliness, and closing procedures.
- Create the plan for the day & week.
- Create and manage employee shift schedules to ensure appropriate coverage.
- Maintain a visible presence on the floor and in the kitchen to lead by example.
Team Management & Development
- Recruit, hire, train, and onboard new team members.
- Motivate and manage team performance, address issues promptly and fairly.
- Foster a positive, inclusive workplace culture with high morale and accountability.
Customer Experience
- Build relationships with excellent service and hospitality at all times.
- Resolve customer complaints or concerns quickly and professionally.
- Promote a welcoming atmosphere aligned with Clean Eatz values.
Financial Oversight
- Monitor daily sales and labor reports; manage food and labor costs.
- Enter invoices, track inventory, order supplies, and manage vendor relationships.
Cleanliness, Safety & Compliance
- Ensure compliance with local health codes, food safety standards, and labor laws.
- Train staff on safety, sanitation, and emergency protocols.
- Maintain equipment and facilities in safe working order.
Local Marketing & Promotions
- Execute store-level & local marketing initiatives (specials, holidays, events).
- Respond to reviews.
Reporting & Communication
- Report store performance to the Regional Manager or owner.
- Communicate updates, goals, and feedback to staff effectively.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Application Question(s):
- Must have 2 years manager experience in the food industry.
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Chesapeake, VA 23320 (Required)
Ability to Relocate:
- Chesapeake, VA 23320: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000