Ecommerce Coordinator

Our COMPANY: Clean Beauty Collective, is a fast growing Beauty company that provides customers with simple, trusted, and conscious products. Our passionate team puts our consumers first with eco-conscious packaging, using sustainable ingredients, while working with partners that use green manufacturing practices. We sell our products all over the world and our own site.

What You'll Do: The E-Commerce Coordinator plays a key role in supporting the growth and daily operations of Clean Beauty Collective’s Direct-to-Consumer business (CleanBeauty.com, TikTok Shop, Amazon, Emerging Marketplaces). You are a self-starter, with strong collaborative and project management skills with strong attention to detail. You are growth-oriented, consumer-obsessed, and comfortable in a fast-paced, results-driven environment. You work collaboratively in a fast-paced, dynamic environment.; Strong communication, project management, and data storytelling skills; Strong organizational and project management skills; capable of managing multiple priorities with attention to detail.

Responsibilities

Site Management

•Coordinate site readiness for new launches and brand campaigns, ensuring timely and accurate execution across homepages, landing pages, and PDPs

•Maintain the DTC product catalog and content (homepages, product pages, banners, offers) in alignment with launch calendars and brand guidelines

•Partner with Marketing to ensure all assets are optimized for eCommerce

•Monitor product availability and site accuracy; coordinate with supply and operations to address stock issues and updates

•Maintain accuracy of launch calendars, content trackers, and performance dashboards

•Liaise with external partner to optimize site and implement SEO/AEO/GEO initiatives

Social Commerce & Other Marketplaces

•Support affiliate onboarding and product updates to ensure accurate brand representation and seamless user journeys

•Support growth on TikTok Shop across 2 brands with PDP optimizations, in-platform customer service, identifying top performing affiliates and cultivating new content creator relationships

•Support Amazon program by assisting with product uploads and liaise with external vendor to optimize pages and drive sales

•Support Walmart program by assisting with product uploads and liaise with external vendor to optimize pages and drive sales

•Maintain awareness of emerging digital marketplaces and assist with the onboarding and continued success on these sites

CRM/Retention/Loyalty

•CRM Campaign Management: help manage the email and SMS calendar, segment customer data, QA and schedule campaigns

•Loyalty Program Operations: maintain database health, and collaborate closely with creative, marketing, and product teams to ensure messaging aligns with brand strategy; set up and manage loyalty promotions and offers within Yotpo; maintain monthly reporting

Customer Satisfaction

•Respond to and follows up on web customer requests in Gorgias to ensure a high level of customer service; serves as primary point of contact for customer inquiries regarding orders, products and brands.

•Monitor the entire web fulfillment process directly with the warehouse to ensure that orders are processed in a timely, efficient and accurate manner; reconcile Shopify orders against 3PL’s system to ensure that orders placed are transferred for processing.

•Provide knowledgeable answers to customers via e-mail, chat regarding products and brand, ongoing promotions, discount codes, order status and tracking, site navigation inquiries, returns and refunds; liaise and work with other departments to obtain the information needed to address and resolve inquiries (PD, Marketing, Sales, Logistics, Finance, Operations, etc).

•Log and maintain web inquiries; meet response time goals while efficiently handling customer service issues; escalate web inquiries when needed

•Liaise with Finance on customer refunds and credits; download weekly credit memo reports from and provides to Finance.

• Create a best-in-class Cleanbeauty.com website experience that sets us apart from our competitors

• Drive the holistic site strategy for the DTC channel, using customer insights to tell a cohesive story and create a seamless customer experience, overseeing visual site merchandising and content strategy, site functionality including navigation, hierarchy, search and browse, etc., new product launches, and more.

• Monitor and improve site health and performance through analyzing and understanding KPI’s. Oversee the development of performance dashboards by managing external vendors, leading performance meetings, and provide reporting and insights to stakeholders.

• Execute online merchandising strategies with the goal of optimizing the customer experience. Ensure that site content is correctly prioritized, optimized, and refreshed to create clear, accurate, and effective customer shopping experiences.

• Create and share the Digital Marketing Calendar each month to include, but not limited to- homepage communications, site-wide promotions, monthly sampling set-up, cultural and brand moments, blog and product launches, as well as digital campaigns. Input all details into Asana to translate the calendar into actionable tasks to be assigned and managed through the PM platform.

• Help plan monthly Email/SMS calendar alongside external email partner. Responsible for filling in tips and suggested images for emails, testing and approving upcoming email/sms for copy, link accuracy, and overall look and feel being cohesive with the brand.

• Manage partners and internal teams to improve onsite KPI’s- conversion rates, bounce rates, orders, AOV, etc.

• Own the Organic Search channel and Conversion Testing strategy by partnering with an external vendor and driving the strategy and collaboration calendar

• Build and manage Content Creative Calendar along with digital partners to ensure timelines are met and execution is seamless.

• Work closely with internal and external teams on content needs and brief in video and image requests through the proper channels

• Control of all web content including the CLEAN Beauty blog while finding new ways to grow on-site engagement.

• Monitor DTC channel inventory, including the new product launch process, and work closely with the logistics team to ensure the website is always up to date with the right products, skus, etc.

• Manage and support on-site Customer Loyalty Program in Yotpo, including planning and executing monthly Loyalty offer, troubleshooting issues, and assisting customers as needed

• Partner with Customer Service team to ensure all questions are answered, issues are resolved, and communication is clear regarding all on-site activations.

• Light graphic design work in Photoshop/Canva as needed for site/email assets

Experience and Education

• Required Education: Bachelor’s degree in Marketing, Business, or related field

• 2 years ecommerce website experience, preferably with a beauty or fashion brand

•Computer skills: Shopify experience required; Analytical and data-driven with proficiency in Excel and familiarity with social commerce platforms such as TikTok Shop

•Soft skills: Growth-oriented, consumer-obsessed, and comfortable in a fast-paced, results-driven environment; Self-starter, with the ability to work collaboratively in a fast-paced, dynamic environment; Strong communication, project management, and data storytelling skills; Strong organizational and project management skills; capable of managing multiple priorities with attention to detail

•This role is ideal for a digitally driven, detail-oriented individual with a passion for beauty and eCommerce innovation.

Clean Beauty Collective is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.