What are the responsibilities and job description for the Customer Service Representative position at CLE Royale?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills and the ability to handle inquiries efficiently while maintaining a professional demeanor. Multilingual candidates are highly encouraged to apply, as we value diverse language skills that enhance our customer interactions.
Responsibilities
- Provide outstanding customer service through various channels including phone, email, and chat.
- Assist customers with inquiries related to products, services, and account management.
- Process orders, handle returns, and manage customer complaints effectively.
- Conduct outbound calls to follow up on customer feedback and service satisfaction.
- Maintain accurate records of customer interactions and transactions using data entry skills.
- Collaborate with team members to improve service delivery and resolve issues promptly.
- Utilize Microsoft Office tools for documentation and reporting purposes.
- Demonstrate excellent phone etiquette while managing high call volumes in a call center environment.
Requirements
- Proven experience in customer service or client services; call center experience is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in Microsoft Office applications and general computer skills.
- Ability to perform data entry tasks accurately and efficiently.
- Excellent typing skills with attention to detail for accurate record keeping.
- Experience in sales or cash handling is advantageous.
- Strong analysis skills to assess customer needs and provide tailored solutions.
- A positive attitude, patience, and the ability to work well under pressure. Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
Work Location: In person
Salary : $18 - $20
