Warranty Tech

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary

The Field Technician will be largely responsible for the proper installation of residential exterior doors for

newly built residential homes. Responsibilities also include delivering the desired customer service

experience as represented by the customer care philosophy. The goal is to effectively make warranty,

courtesy or service repairs that meet or exceed the expectations of our customers.

Duties / Responsibilities

• Ability to handle and properly install exterior doors for newly built residential homes.
• Providing reliable and trustworthy service and customer support during customer home visits.
• Diagnosing errors or technical problems and determining proper solutions.
• Ability to read prints or technical diagrams as provided by the design team.
• Experience with all hand tools, power tools and diagnostic tools.
• Ensure that all work orders, requests for service, and parts forms are properly detailed with required
  
  

information.

• Provide polite, ethical, and knowledgeable communication to all customers (homeowners, facility
  
  

team members, and the home office support team).

• Cooperate with support staff and share information with the production team to improve the quality
  
  

of our homes.

• Ensure and promote the satisfaction of our customers through exceptional attention to detail,
  
  

thorough communication knowledge of our homes and all components, demonstrate a sense of

urgency, and a desire to provide excellent customer service.

• Build positive relationships with all customers.
• Adhere to and support all Clayton Homes Building Group policies and procedures.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations.
• Ability to work flexible shifts and to adapt to changing work schedules.
  
  

Qualifications / Experience

• Previous experience installing exterior doors on residential homes preferred.
• High School Diploma or GED
• Clean driving record required. (Background Checks/MVR checks will be performed)
  
  

Skills / Physical Demands

• Must be able to lift /carry up to 100 lbs. and occasionally use ladders / steps to enter and exit homes.
• Computer literate a plus. Successfully learn programs necessary to complete all job responsibilities.
• Able to accurately & effectively communicate with others via phone, email, and in person.
• Works in an environment that includes exposure to fluctuations in seasonal weather patterns.
• Work primarily involves sitting / standing, may involve a moderate amount of bending / stretching.
  
  

Travel Requirements

• None
  
  

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits
  
  

package.

• Clayton provides competitive 401K programs, including investment options and company
  
  

matching for full and part-time employees after one year to help our team members achieve their

financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee

Assistance Programs, and more.

• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid
  
  

time for Team Members to volunteer to causes that are meaningful to them through the Clayton

Impact program.

• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual
  
  

and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Heibar