What are the responsibilities and job description for the Desktop Support Technology II position at Clayton?
Position Summary
This team member will serve as an escalation point for the install, configuration, and troubleshooting of hardware and software as well as network connectivity issues. Some overtime and after-hours work may be required. This position will be 100% on site.
This team member will be expected to understand all the tech hardware at the Lodge. They will be assisting the Events
Department with the client’s A/V pre-con questions, to meeting the client for set-up before each event, and provide clear instructions on how to operate the equipment. Ensure all meeting room equipment and technology is operational and updated while scheduling any required maintenance with approved vendors. This team member will need to be able to run presentations, music, videos, and lighting for senior managers as requested. All loose wires and cables will be taped down and dressed so that it can be checked against the Banquet Event Order. Responsible for identifying acoustical problems and scheduling maintenance with approved vendors. Can create logos or presentations as needed. Manages any equipment rentals as needed, and continually works toward enhancing and improving their technical skills to improve knowledge in audio, video, data, staging, hardware and software, and networking.
About The Team
The Desktop Support team has the privilege of serving as the face of Tech for a majority of the Clayton team members. This team works at a fast pace in support of a wide range of platforms and technologies, while having the opportunity to frequently collaborate with their peers across the Enterprise Technology Operations department.
Primary Qualifications
Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com
Benefits
Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Quarterly profit share bonus program. Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00023
Technology
This team member will serve as an escalation point for the install, configuration, and troubleshooting of hardware and software as well as network connectivity issues. Some overtime and after-hours work may be required. This position will be 100% on site.
This team member will be expected to understand all the tech hardware at the Lodge. They will be assisting the Events
Department with the client’s A/V pre-con questions, to meeting the client for set-up before each event, and provide clear instructions on how to operate the equipment. Ensure all meeting room equipment and technology is operational and updated while scheduling any required maintenance with approved vendors. This team member will need to be able to run presentations, music, videos, and lighting for senior managers as requested. All loose wires and cables will be taped down and dressed so that it can be checked against the Banquet Event Order. Responsible for identifying acoustical problems and scheduling maintenance with approved vendors. Can create logos or presentations as needed. Manages any equipment rentals as needed, and continually works toward enhancing and improving their technical skills to improve knowledge in audio, video, data, staging, hardware and software, and networking.
About The Team
The Desktop Support team has the privilege of serving as the face of Tech for a majority of the Clayton team members. This team works at a fast pace in support of a wide range of platforms and technologies, while having the opportunity to frequently collaborate with their peers across the Enterprise Technology Operations department.
Primary Qualifications
- This individual will embody the “Humble, Hungry, Smart” behaviors
- Have a customer service mindset while solving problems independently or collaboratively
- Have experience troubleshooting end user devices in a Windows environment
- Have a basic understanding of network protocols
- Be able to lift up to 50lbs and (occasionally) work nights or weekends
- Have 1 year or more of experience managing Windows OS devices
- Experience supporting mobile devices
- Experience working in an ITSM platform
- Experience working with Active Directory/SCCM
- Strong Technical aptitude: knows how to set up & troubleshoot projectors, screens, microphones, Zoom meetings, etc.
- Strong interpersonal skills
- Strong working knowledge of computer hardware and software
- Team-oriented while being customer driven
- Focus on guest service and satisfaction
- Excellent organizational skills and attention to detail
- Preferred experience using Opera Cloud; similar PMS software
- Create and maintain a positive working relationship with all departments, front and back of house
- Excellent communication skills
Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com
Benefits
- Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
- Quarterly bonus program.
- Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.
- Recognized as one of East Tennessee’s top technology workplaces.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
- Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
- Paid Time Off for Volunteer work.
Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Quarterly profit share bonus program. Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00023
Technology