Valet Manager

• $60k starting salary
• Health/Vision/Dental/Life Insurance - available after 60-90 day waiting period
• 401(k) 4% Match - available after 3 months of employment
• Paid Time Off - available at hire
• Bonus opportunities
• Company phone
• Weekly pay

• Full-time
• Primarily days and evenings
• Must be available for occasional weekends

• Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
• Ensure that all assigned accounts are performing at an optimal level
• Build and maintain positive relationships with clients, contract holders, and staff
• Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure maximum staffing budgets are met
• Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
• Ensure all Account Information Sheets remain accurate and accessible to staff
• Ensure all required daily reporting is completed, timely and accurately  
• Strategically organize traffic flow and set up overflow parking arrangements, as needed
• Respond to phone calls, emails and text messages in a timely manner 
• Successfully delegate tasks to Supervisors, Leads, and employees
• Monitor, edit and approve accurate timesheets, weekly, for purposes of payroll and billing
• Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
• Ensure each new employee receives proper training and it is documented appropriately
• Provide monthly progress updates to clients
• May be required to lift up to 30lbs
• Monitor and manage employees' hours to ensure overtime is kept to a minimum
• Ensure parking garage equipment is operating efficiently and order repairs, as needed
• Document employee coaching sessions, disciplinary actions and separations with the company
• Attend and participate in weekly management meetings
• Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
• Ensure a minimum of 3 Safety Checks per week are completed
• Ensure Quality Checks are performed regularly

Requirements:

• Proven account management or other relevant experience
• Must pass criminal background check and drug screening
• Must have a clean driving record within the last three years
• Must have a valid driver's license
• Ability and willingness to commute to assigned locations
• Able to operate a manual transmission - preferred
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communication skills
• Excellent listening, negotiation, and presentation skills
• Must be proficient in English, both verbally and in writing
• Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
• Natural relationship builder with integrity, reliability, and maturity
• Consistently display safe driving practices and a complete understanding of vehicle basics
• Excellent time and project management skills
• Ability to prioritize among completing tasks
• Keen attention to detail and adherence to deadlines