What are the responsibilities and job description for the Valet Manager position at Clayton Valet?
Valet Account Manager
Clayton Valet is seeking an Account Manager who is interested in joining the team at a 24/7 luxury apartment complex!
The Account Manager is responsible for managing client and customer relations, ensuring billing and payroll information is accurate, hiring and scheduling employees, enforcing company policies, and coaching team members. The Account Manager also manages relationships with account representatives to ensure staffing budgets are met and Prompt, Polite, Professional customer service is consistently provided.
This position has opportunities for growth. We are looking for the right candidate to help us expand in the KC/KS market - apply below!
The Account Manager is responsible for managing client and customer relations, ensuring billing and payroll information is accurate, hiring and scheduling employees, enforcing company policies, and coaching team members. The Account Manager also manages relationships with account representatives to ensure staffing budgets are met and Prompt, Polite, Professional customer service is consistently provided.
This position has opportunities for growth. We are looking for the right candidate to help us expand in the KC/KS market - apply below!
Compensation/Benefits:
- $50k - $55k annual salary, depending upon experience
- Health/Vision/Dental/Life Insurance - available after 60-90 day waiting period
- 401(k) 4% Match - available after 3 months of employment
- PTO plan available after hire
- Earned Wage Access available
- Company phone
- Performance bonus opportunities
- Weekly pay
Shifts Available:
- Full-time
- Primarily days and evenings
- Occasional weekends
Primary Job Responsibilities:
- Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
- Ensure that all assigned accounts are performing at an optimal level
- Build and maintain positive relationships with clients, contract holders, and staff
- Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure that maximum staffing budgets are met
- Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
- Ensure all Account Information Sheets remain accurate and accessible to staff
- Ensure all required daily reporting is completed, timely and accurately
- Strategically organize traffic flow and set up overflow parking arrangements, as needed
- Respond to phone calls, emails, and text messages in a timely manner
- Successfully delegate tasks to supervisors, leads, and employees
- Monitor, edit and approve accurate timesheets weekly for payroll and billing
- Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
- Ensure each new employee receives proper training, and it is documented appropriately
- Provide monthly progress updates to clients
- May be required to lift up to 30lbs
- Monitor and manage employees' hours to ensure overtime is kept to a minimum
- Ensure parking garage equipment is operating efficiently and order repairs, as needed
- Document employee coaching sessions, disciplinary actions and separations with the company
- Attend and participate in weekly management meetings
- Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
- Ensure each site completes a minimum of 3 safety checks per week
- Ensure each site completes a minimum of 1 quality check per week
Requirements:
- Must have a valid driver's license
- Must pass a drug screening and criminal background check - no felonies
- Must have a clean driving record within the last 3 years
- Proven account management or other relevant experience
- Able to operate a manual transmission - preferred
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communication skills
- Must be proficient in English, both verbally and in writing
- Excellent listening, negotiation, and presentation skills
- Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
- Natural relationship builder with integrity, reliability, and maturity
- Excellent time and project management skills
- Ability to prioritize among completing tasks
- Keen attention to detail and adherence to deadlines
Salary : $50,000 - $55,000