Care Extender

POSITION SUMMARY:

The Care Extender serves as a member of the Tailored Care Management (TCM) team and provides administrative and member support services to assist Care Managers in coordinating care for Medicaid beneficiaries enrolled in Tailored Care Management. The Care Extender works collaboratively with the interdisciplinary care team to improve health outcomes by engaging members, reducing barriers to care, coordinating appointments, supporting transitions of care, and connecting members with medical, behavioral health, pharmacy, and community resources.

The Care Extender functions under the direction of the Lead Care Manager and Care Manager Supervisor and performs non-clinical care coordination activities in accordance with North Carolina Medicaid Tailored Care Management requirements.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Member Outreach & Engagement:

• Conduct outreach to assigned members through phone calls, text messaging (when appropriate), mail, and community visits.
• Establish and maintain positive relationships with members and their support systems.
• Assist with member engagement activities to encourage participation in Tailored Care Management services.
• Contact members prior to scheduled appointments to provide reminders and address barriers to attendance.

Care Coordination Support:

• Support Care Managers in coordinating medical, behavioral health, pharmacy, long-term services and supports (LTSS), and social service appointments.
• Assist with scheduling appointments and arranging transportation.
• Provide transportation to members only when no alternative transportation resources are available.
• Assist Care Managers with monitoring member progress toward individualized care plan goals.
• Support transitions of care following hospitalizations, emergency department visits, residential treatment, incarceration, or other significant healthcare events.
• Participate in interdisciplinary team meetings and case conferences.
• Assist in identifying unmet member needs and communicate concerns promptly to the assigned Care Manager.

Resource Coordination:

• Assist members in obtaining food, housing, transportation, employment, educational, financial, and other community-based resources.
• Provide information regarding available services and assist with referral completion.
• Track referrals and follow up to ensure members successfully access recommended services.
• Promote health education and wellness activities consistent with member goals.

Documentation & Administrative Support:

• Accurately and timely document all member contacts and activities within the Electronic Health Record (EHR) according to agency and Medicaid documentation standards.
• Scan, upload, and maintain member documentation in the EHR.
• Enter demographic information and maintain accurate member records.
• Schedule medication counts for new and high-risk members as directed by clinical staff or Lead CM.
• Assist the CM with obtaining medical records as needed.
• Maintain organized documentation to support Medicaid compliance and quality improvement activities.

Team Responsibilities:

• Maintain effective communication with Care Managers, providers, community partners, and interdisciplinary team members.
• Participate with CM in member community outreach including but not limited to Home Visits, F2F, and Care Assessments as needed
• Participate in staff meetings, trainings, and required continuing education.
• Assist with quality improvement initiatives and agency projects.
• Maintain a clean, organized, and professional work environment.
• Demonstrate professionalism, compassion, accountability, and a commitment to person-centered care.
• Perform additional duties as assigned by leadership.

WORKING CONDITIONS:

This position is performed in a variety of settings, including the office, member homes, healthcare facilities, community locations, and remotely as appropriate. The standard schedule includes one designated office day each week from 9:00 a.m. to 4:00 p.m.; however, schedules may change based on member needs and operational requirements. Occasional evening or after-hours work may be required to support member care.

Requirements

• Is at least 18 years of age
• Has a high school diploma or equivalent
• Is trained in Tailored Care Management (as described later in this document)
• Is supervised by a care manager at an AMH practice, CMA, or Tailored Plan, and meets one of the following requirements: Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist. OR A parent or guardian of an individual a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). OR Has two years of paid experience performing the types of functions described in the “Extender Functions” section below, with at least one year of paid experience working directly with the Tailored Care Management eligible population.

This position offers an excellent opportunity for individuals looking to make a difference in the lives of others while gaining hands-on experience in the behavioral health field.

Job Type: Full-time

Pay: $14.00 - $15.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: Hybrid remote in Hickory, NC 28601

Salary : $14 - $16