What are the responsibilities and job description for the Installed Sales Manager position at CLAY-INGELS MASTER?
Job Details
Description and Summary
Summary: An Installed Sales Manager is responsible for overseeing the sales and installation of products, most commonly in the home improvement and construction industries. The role requires both sales and project management expertise.
Key responsibilities:
• Manage sales performance: Set and achieve sales targets, develop sales strategies, and track sales metrics to meet company revenue goals.
• Oversee project execution: Manage all aspects of assigned projects, from the proposal and contract phase through to the completion of installation.
• Manage and recruit subcontractors: Vet, recruit, and manage independent contractors and installation crews. Ensure all contractors are properly licensed, insured, and adhere to company standards.
• Schedule and coordinate projects: Work with sales staff, subcontractors, and customers to schedule labor, material deliveries, and project timelines.
• Ensure quality and compliance: Conduct regular job site inspections to ensure quality workmanship, adherence to blueprints and specifications, and compliance with safety regulations (like OSHA).
• Maintain customer relations: Communicate with customers to set expectations, resolve issues, and ensure a high level of customer satisfaction throughout the installation process.
• Manage budget and finances: Track and manage project budgets, oversee invoicing, and ensure accurate financial reporting related to installed sales.
• Train and coach staff: Train internal sales and installation staff on products, processes, and safety standards.
• Monitor inventory and materials: Ensure materials are ordered correctly and available for timely project completion.
Qualifications and Skills
Required skills and qualifications:
• Experience: Several years of sales experience, often within the construction, home improvement, or a related field.
• Education: While a high school diploma may be sufficient for some roles, a bachelor's degree in business or a related field is often preferred.
• Technical knowledge: A strong understanding of the products and installation processes, building materials, and local building codes is essential.
• Project management: The ability to plan, organize, and execute complex projects with multiple moving parts.
• Leadership: Strong leadership skills to motivate teams and hold contractors accountable.
• Communication: Excellent written and verbal communication to effectively interact with customers, contractors, and internal staff.
• Problem-solving: The ability to troubleshoot and resolve issues that arise during a project, from customer complaints to on-site problems.
• Software proficiency: Experience with CRM (Customer Relationship Management) software and basic Microsoft Office applications is typically required.