What are the responsibilities and job description for the Customer Service/ Inside Sales Manager position at Clay Ingels Co Llc?
Come join our team at KW Building Products!
KW Building Products is a division of Clay Ingles, and we are a wholesale and retail door supply company and have been named one of the best places to work in Kentucky. We are currently seeking a Customer Service/Inside Sales Manager who will contribute to our growth by identifying areas for improvement.
Reporting to the Vice President of Sales, the Customer Service/Inside Sales Manager will manage our customer service/inside sales department, you play a pivotal role in implementing customer strategies and initiatives within our Customer Service, Sales, and Support Team.
Essential Functions
- Lead and manage our Team, providing guidance, coaching, and support to ensure high performance and achievement of departmental goals.
- Oversee the daily operations of the customer service department, including handling customer inquiries and resolving escalated issues in a timely and professional manner.
- Develop and implement customer service procedures, and standards to ensure consistent service.
- Implement and monitor customer service performance metrics, such as response time, follow up correspondence, and implement corrective actions if needed.
- Foster a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement with the customer service team.
Education and Experience
- High School Diploma
- Door building/ordering knowledge a plus
- Minimum of 5 years of experience in customer service, with minimum 3 years management experience.
- Strong knowledge of customer service principles, practices, and strategies.
- Excellent written and verbal communication skills.
- Detail-oriented to maintain accuracy within responsibilities.
Benefits
- Health/Dental and Vision Insurance
- Accident/Hospital Indemnity and Critical Illness supplemental insurances
- 401 (K)
- Life Insurance
- Paid Personal Time Off
- Paid Holidays
*****Clay Ingels/KW Building Supply Is an equal opportunity employer.