Case Manager

Position Title: Case Manager Reports to: Case Manager Supervisor/ DSS
Department: Social Services Employment Status: Full-Time
FLSA Status: Non-Exempt Position Status: Essential

GENERAL JOB DESCRIPTION

The Case Manager ensures the physical and mental well-being of clients They are responsible for
overseeing client's cases from intake to move out, providing the support necessary to achieve the
best outcomes.

DUTIES AND RESPONSIBILITIES

• Carries out case management activities as per the Part 900 Regulations and the Department of

Homeless Services (DHS) Case Management Guidelines for family shelters

• Completes an assessment and fathers required documents (i.e.: birth certificates, social

security cards, picture IDs, etc.)

• Shows the Safe Sleep Video and carry out the appropriate documentation process
• Makes sure that clients sign the Code of Conduct and the facilities rules and regulations
• Obtains any possible proof of employment and assists with obtaining entitlements
• Maintains clients’ records by reviewing case notes; logging events and progress
• Communicates clients’ progress by conducting weekly interdisciplinary meetings and

evaluations

• Handles intakes of adults and ensures that all documentation is accurate and properly filed
• Recommends action plan and develops an Independent Living Programs (ILP) for clients that is

reviewed and updated on a weekly basis

• Collaborates with the Housing Specialist to create an exit strategy and target exit date
• Tasks family with seeking and accepting housing
• Responsible for meeting target goals set for each client by the Housing Specialist
• Conducts weekly unit inspections
• Maintains detailed records of each client in the form of progress notes through CARES
• Provides Director of Social Services (DSS)/ Case Manager Supervisor with reports and

summaries of caseload for management review

• Liaison for management, communicating clients’ progress and any case concerns
• In the event of an emergency, Essential Employees are required to report to work as scheduled
• Duties and responsibilities are subject to change based upon assessment of company needs