EXPERIENCED Veterinary Receptionist

We are looking for a Veterinary Receptionist with a MINIMUM of 2 years experience in a Veterinary facility as a receptionist. We are looking for a positive, teamwork-oriented person to join our family. We value integrity, hard-work, humility, and excellent communication and administrative skills, and strive to provide a respectful, encouraging, fun, family environment for our staff to thrive in. Treating our furry family and their owners like part of our family is important. Health, retirement, and other benefits provided. Job description follows:

Veterinary Knowledge / Client Education

• Can answer client’s inquiries about basic animal care questions and routine procedures.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Can guide clients to make appropriate decisions regarding optimum pet care.

Admitting / Discharging Patients/ Cash Handling

• Can admit patients and handle medical records entries accurately.
• Can use software to prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Can handle client/patient transfers with ease.
• Can prepare client invoices for services performed.
• Can accurately handle payment transactions.
• Can accurately and empathetically communicate estimates/treatment plans to clients.

Hospitality

• Can bond with clients during interactions.
• Can keep the front desk a positive area even in the event there is a client wait time.

Schedule Management

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.

Computer Knowledge / Telephone Skills

• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handles calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can enter and update client and patient information into practice computer software.
• Has good computer skills and shows accuracy in inputting details.

Personal Conduct/Attitude/Teamwork

• Can maintain positive, cooperative relationships with other employees.
• Can display tact and respect with team members even when busy or hectic.
• Feel and express a genuine liking for animals and their owners and for working in an animal care field.

Client Communication

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Can greet clients with poise and natural effort.
• Can outline costs and fees in a positive light while supporting hospital payment policies.
• Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
• Can easily remember clients and patients names and uses them.
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.

Facility Maintenance

• Can maintain a professional/welcoming appearance of the front office, lobby, and check out area through cleaning and organization.
• Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines.

Organization/Time Management

• Can work almost constantly in the presence of other staff members and clients.
• Understands and carries out oral and written directions.

Other

• Performs other duties as assigned.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health savings account
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Receptionist: 2 years (Required)
• Veterinary Experience: 2 years (Required)

Work Location: In person

Salary : $16 - $20