Service Manager

CLAUDIO’S WATERFRONT 

SERVICE MANAGERS NEEDED
  

Claudio’s Waterfront, the casual and vibrant food, beverage and music venue in Greenport, Long Island is looking for qualified SERVICE MANAGERS for our 2021 season. The Waterfront is one of five diverse restaurants as part of Claudio’s Waterfront Restaurants, overseen by NYC Based Seasoned Hospitality. Candidates from outside of the North Fork must be available to relocate to the east end of Long Island for the season.
  

The applicant must possess a passion for hospitality and mentorship in this outdoor operation.  A solid foundation for food and beverage, along with a drive to train and educate the team, while maintaining a fun work environment in this high-volume operation.  This season The Waterfront will also launch a new raw bar as an additional feature to this already popular spot.  The applicant must also be comfortable with several technology platforms including Toast POS, Open Table, Blanket Task Management and Seven Shifts for scheduling and labor control.  

This is a great opportunity to be part of an energetic, contemporary, and diverse management team that emphasizes education and professional growth.  If you are passionate about hospitality and Food & Beverage this is a great opportunity to fulfill your professional ambitions.

Responsibilities: 

• Review and updating of training materials
• Continuously work at implementing, adhering to and fine-tuning systems and procedures
• Oversee dining room operations including staff and host supervision
• Actively train, mentor and insure Team Member compliance with all service standards to ensure guest happiness 
• Guest interaction and satisfaction including complaint resolution
• Upkeep and maintenance of the facility and its equipment
• Maintain cleanliness and sanitary standards throughout the facility in compliance with SCDOH standards
• Follow all cash handling procedures
• Be proactive, motivational, and mentoring with both front and back of house staff
• Actively participate as team player with our property-wide organization
• Ensure that compliance with all COVID-19 related restrictions and regulations are adhered to including “leadership by example” with all team members.

Job Requirements:

• Proven work experience as a Restaurant Manager, General Manager, or similar role 
• Ability to handle significant seasonal volume while maintaining an overall sense of quality and consistency
• A strong understanding of operations software and systems including OpenTable, Seven Shifts and Toast POS as well as leading in the new implementation of training
• Suffolk County Food Handler Certificate or willingness to obtain
• Ability to work long hours standing, shifts will last up to 10 to 12 hours
• Work weekends and holidays. 

Required Skills:

• Experience in a High-Volume Environment
• Food Preparation Knowledge
• Hospitality / Management Degree is a plus 
• OpenTable or similar platforms
• POS Systems
• Staff Management of 75

Compensation:

Competitive Salary (Based on Experience)

Benefits & Perks: Potential Bonuses, Dining Discounts