Customer Service - Great Lakes Metal Finishing

MAIN PURPOSE OF JOB:

To manage and record purchase order and scheduling information provided by the customers.  Assist customer service representatives with overflow duties. 

DUTIES AND RESPONSIBILITIES:

• Communicate with customers via phone, fax, email and in person.
• Setup repeat contract release jobs.
• Verify purchase order revision and all other customer documentation.
• Review daily shipment schedule and communicate issues
• Print travelers
• Learn quoting process

GENERAL:

• Complete all administrative tasks as required.
• Pro-actively participate in company-wide continuous improvement activities.
• Consider the safety of other personnel of utmost importance at all times.
• Work in accordance with all company policies and procedures at all times.
• Perform other duties and responsibilities as required or requested.