What are the responsibilities and job description for the Concierge - Over Night- Part Time position at Classic Services?
Job Overview
We are seeking a dedicated and personable Concierge to join our team in providing exceptional guest services at our esteemed establishment. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and assisting with their needs throughout their stay. This role is pivotal in enhancing the overall guest experience, requiring a blend of hospitality expertise and strong interpersonal skills.
Hiring for Part-Time Overnight Concierge 24 hrs / week
With Weekend Availability :
Tuesday Night - Wednesday Night - Thursday Night
- 1 am to 9 am
Greets all guests with a smile and pleasant acknowledgment
- Promote and maintain confidentiality at all times
- Patrol premises every hour. .
- Package Management - Incoming Out going Mail
- Provide exceptional customer service; maintain courtesy and be professional at all times.
- Assists guest awareness of any changes to the buildings specific service or department locations. Explain site operations and available amenities in a kind and explanatory Way.
- Provides assistance to residents and guests other services as needed.
- Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
- Monitors the overall appearance of each entrance and the lawful entrance of residents, and visitors.
- Always works with safety and cleanliness as a priority issue.
- Assist residents and visitors with all special requests, let them know we care and want to serve each of them.
- Provide building way-finding escorts to guests, and visitors as needed.
- Maintain and manage staff members uniform standards and employee grooming policy at all times.
- Follow all procedures regarding safety, special incidents and emergencies that may occur while working.
- Maintains open communications with property management and all departments of daily scheduled events.
- Come to work with a good attitude, ready to handle any problems or difficult situations with a positive attitude.
- Manage all communication with guests and escalate complex issues to property Management, to enhance guest satisfaction levels.
Skills
- Strong background in guest relations and customer service within the hospitality industry.
- Excellent time management skills to prioritize tasks effectively in a fast-paced environment.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in front desk operations .
- Ability to work collaboratively as part of a team while also being self-motivated.
- Exceptional communication skills, both verbal and written, to engage effectively with guests.
- A genuine passion for hospitality and commitment to providing outstanding service.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Work Location: In person
Salary : $16 - $17