Telecom Service Technician

Description:
This position provides Telecom and IT technical services to commercial/business clients. This multi-faceted role includes low-voltage cable installation and repair, installation and maintenance of network infrastructure, A/V systems, paging systems, access controls and premise and VoIP small business telephone systems. A background in structured cable installation, IT networking and/or telephony is highly desirable. Training will be provided for the right candidate.

Essential Duties:

• Travel to clients’ premises to install and repair telecommunication cables and equipment including, but not limited to: network, data, fiber optics, audio/visual, PBX/telephony, paging and other accessories
• Inspect or test lines or cables. Record and analyze test results to locate faults or malfunctions, and repair cables and terminations as needed
• Access specific areas to string low-voltage cabling, or install terminal blocks, cable management, primary and auxiliary equipment, or appliances, using aerial lifts or by climbing ladders, or entering wiring closets, attics, or crawl spaces
• Communicate effectively and appropriately when dealing with clients, co-workers, and/or personnel at levels up to President/Owner.
• Accurately document time, expenses, and inventory used for problem/resolution in Company CRM software for timely invoicing
• Respond to emergency service calls as necessary
• Clean and maintain tools or test equipment
• Maintain company vehicle and assets as needed

Skills & Knowledge Required:

• Structured cable installation, network, and/or telephony experience
• Ability to understand architectural/construction drawings.
• Ability to work independently with minimal direction, including organizing, planning and prioritizing work
• Documenting/Recording information according to Company standards
• Office suite software
• Customer Relationship Management (CRM) Software (ConnectWise Manage/PSA experience a plus)

Certifications:

• High School Diploma or GED required
• Possess and maintain a valid driver’s license
• Aerial Work Platform Permit, or must be able to obtain within 3 months (training provided)
• BICSI Certification or similar a plus, but not required
• NEC Univerge SV9xxx certification a plus

Job Requirements

• Frequent standing and walking
• Ability to work in various environments, including but not limited to: office, warehouse, manufacturing, or outdoors in various weather conditions.
• Ability to pull low voltage cable from spool or box through raceway, conduit and penetrations.
• Expected to operate and work from various lift platforms up to 50ft.
• Ability to climb and work from a ladder
• Ability to crawl into and work within tight spaces
• Ability to crouch and to get up and down from ground
• Ability to work with arms above head for extended periods
• Ability to manipulate small objects with the hands
• Frequently push, lift and/or carry loads of 25 lbs, occasionally 50 lbs
• Willingness to work days, nights & weekends as required, including on-call rotation and infrequent overnight travel.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Cabling: 1 year (Preferred)
• Telephony: 1 year (Preferred)
• VoIP: 1 year (Preferred)
• Computer networking: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• Aerial Lift Certification (Preferred)

Work Location: On the road

Salary : $40,000 - $55,000