What are the responsibilities and job description for the IT Support Engineer position at Classic Home?
Position Summary
We are seeking a skilled IT Engineer to support, maintain, and enhance our technology infrastructure. This role requires a strong technical foundation, hands-on problem-solving capabilities, and the ability to support both core IT systems and modern Al-driven solutions across the organization.
Key Responsibilities
- Maintain and troubleshoot computer systems, networks, and enterprise software to ensure reliable and secure operations
- Provide technical support for hardware, software, and infrastructure issues
- Support Al-enabled tools, automation initiatives, data analysis workflows, and the integration of Al solutions into business systems
- Collaborate cross-functionally with technical and non-technical teams to deliver effective technology solutions
- Utilize Microsoft Excel for tracking, forecasting, reporting, and operational decision-making
- Monitor system performance, document processes, and recommend improvements or upgrades
- Clearly communicate technical information to non-technical stakeholders
Experience & Skills Required
- Strong foundation in computer systems, networks, and software support, with the ability to troubleshoot and maintain infrastructure efficiently
- Hands-on experience working with Al technologies, including Al-enabled tools, automation, data analysis workflows, or Al system integrations
- Advanced proficiency in Microsoft Excel
- Strong problem-solving skills with high attention to detail
- Ability to work cross-functionally with both technical and non-technical teams
- Excellent communication, organizational, and time-management skills
- Experience supporting enterprise environments, cloud platforms, or ERP systems
- Familiarity with automation tools or AI-driven business applications
- Relevant IT certifications or technical training
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $30 - $35