What are the responsibilities and job description for the Key Account Manager position at Classic Home, Inc.?
As a Key Account Manager operating within the wholesale trade/ textile and furniture industry, responsibilities include building and managing Key Accounts, driving Key Account sales, and coordinating with internal teams to deliver divisional growth and customer service.
Responsibilities
Build & Manage Key Accounts
- Focus and strengthen relationships with your customers, as well as strategize to grow the Key Accounts list established by the company in alignment with the textile division.
- Plan into and deliver on Key Account sales goals set by the Division Director, contributing to overall growth objectives for the division.
- Oversee end-to-end account management, from product pitch to orders through retail sell-through.
- Work closely on products and services with internal teams— such as Merchandising/Product Development, Sales, Logistics, IT/Analytics, and Customer Service.
- Respond promptly to customer communications, resolving problems, and proactively addressing customer needs to uphold satisfaction and trust.
- Maintain vendor guideline documents and negotiate yearly contracts with Key Accounts.
- Track performance metrics including revenue, sell-through rates, and customer feedback for account growth.
- Participate in company trainings to stay current on procedures, technologies, product lines, and continuously improve performance based on both customer and company feedback.
Engage in Field Work & Market Presence
- Travel to visit clients, attend trade shows or markets, sales meetings, and training events—ensuring face-to-face engagement to support partnerships.
- Conduct presentations and trainings to educate retailers and their associates on our products.
Skills
- Intermediate Knowledge of Excel and Microsoft Copilot is a must.
- Experience in Account Management is a must.
- 5 years of industry trade experience preferred.
- Bachelor’s degree, related schooling or experience preferred.
- Works extremely well collaboratively; a team-oriented individual who is open-minded and inspired by ideas, feedback from others and respectfully shares theirs in return.
- Organized, efficient, and agile – able to meet customer expectations with ease while working on multiple projects simultaneously.
Working Conditions
- This is a full-time position, required to be on-site 4 days a week unless traveling for work.
- Domestic Travel is required on a regular basis.
- Some physical effort required: walking, bending, opening packages, and lifting no more than 10lbs
Reporting to: Director of Villa by Classic Home
Full Time/Non-Exempt Employee, On-site
Location: Baldwin Park, CA
Company
Driven by enthusiasm for design, Villa® by Classic Home’s mission is to bring artistry to life through textiles and home décor. With decades of combined experience, our team of designers, craftsmen, and merchandisers are dedicated to creating timeless beauty that enhance your space and inspire love. We believe in the power of a passionate, determined, and sales-oriented team with a shared appreciation for home design. Our goal is simple: to deliver exceptional products that elevate your space and bring lasting joy.