What are the responsibilities and job description for the Collision General Manager position at Classic Collision?
Collision General Manager
PRIMARY OBJECTIVES/JOB SUMMARY
The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.
Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management’s rights to reassign duties and responsibilities of this job at any time.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary
Actively lead center-level performance though: key metrics, quality, individual skill levels and culture
Communicate and manage the change process
Stay abreast of current vehicle repair procedures and technologies
Manage and hold all staff accountable for shop performance though Recipe Book execution.
Ensure customer satisfaction by coaching staff and resolve customer concerns as required
Recruit, interview and hire new staff as required
Train new hires regarding company policy and procedures
Promote safe, clean working conditions.
Promote, develop and act as a liaison with area insurance contacts and other referral points
Contact all claims managers and dealer accounts on a monthly basis.
Participate in external marketing and team building activities as requested
SKILLS/REQUIREMENTS
Minimum of five years collision repair / auto body management experience REQUIRED
Proven leadership and track record of employee development
Ability to read and understand financial (P&L) statements required
ICAR Platinum certification preferred
Ability to travel up to 25%
Must have valid a driver's license and be eligible for insurance coverage
Working knowledge of CCC One estimating platform and management system
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
BEHAVIORS/COMPETENCIES
Integrity
Respect and accountability at every level and every interaction
Customer Service
Provide the highest level of customer service while building customer satisfaction and retention
Innovation
Develops and displays innovative approaches and ideas to our business
Teamwork
Contributes to building a positive team spirit
Supports everyone’s efforts to succeed
PHYSICAL DEMANDS & WORK ENVIRONMENT
Frequently required to stand
Frequently required to walk
Occasionally required to sit
Frequently required to use hands and fingers
Frequently required climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually required to lift/push weights up to 50 pounds
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please call (470)500-6808. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.