What are the responsibilities and job description for the Office Admin/Sales Support position at Classic Beverage Company?
Office Admin/Sales Support
Classic Beverage Company
Position Overview
Classic Beverage Company is seeking a detail-oriented, organized, and dependable individual to join our team in an Office Admin/Sales Support role.
This position serves as a key point of contact between our customers, sales representatives, and warehouse operations team. The ideal candidate is an excellent communicator who can multitask, prioritize responsibilities, and thrive in a fast-paced, team-oriented environment.
Work Schedule
Monday–Thursday: 8:30 AM – 5:30 PM
Friday: 8:00 AM – 5:00 PM
Key Responsibilities
Customer Service & Sales Support
- Answer incoming telephone calls, direct inquiries, and take messages as needed.
- Enter customer orders and respond to questions regarding customer accounts, product availability, and stock status.
- Assist sales representatives with pricing overrides and product allocation inquiries.
- Generate sales reports and provide the sales team with daily backorder reports.
- Coordinate and track product sample requests for the sales team.
- Assist customers with will-call order pickups.
- Communicate with sales representatives, customers, and internal departments to ensure efficient daily operations.
Warehouse & Operations Support
- Check in products returned to the office and process related documentation.
- Generate and print product return forms for delivery drivers.
- Review defective merchandise and return forms for credit approval.
- Coordinate with the Operations team to arrange off-day customer deliveries.
- Provide merchandisers with next-day delivery case counts for key accounts.
- Assist with annual inventory counts and enter inventory discrepancies.
Administrative & Reporting Responsibilities
- Review and release customer credit holds daily between 5:00 PM and 5:30 PM.
- Generate and print end-of-day reports.
- Maintain accurate records of current vendor licenses.
- Assist with filing invoices and other administrative tasks.
- Perform additional duties as assigned to support daily business operations.
Qualifications & Skills
- Excellent verbal communication, telephone etiquette, and customer service skills.
- Strong computer proficiency, including data entry, Microsoft Word, Excel, and the ability to learn proprietary software systems.
- Excellent organizational skills and attention to detail.
- Ability to multitask, manage competing priorities, and meet deadlines.
- Comfortable working with a variety of personalities and departments.
- Strong problem-solving skills and a willingness to take initiative.
- Ability to work independently while contributing to a collaborative team environment.
- Previous experience in customer service, sales support, order processing, or administrative operations is preferred.
Physical Requirements
- Ability to lift, carry, and move cases of wine, spirits, and other beverage products as needed.
- Ability to walk throughout the warehouse, stand for periods of time, and navigate warehouse environments safely.
- Comfortable performing a combination of office-based administrative duties and occasional physical tasks in a warehouse setting.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
About Classic Beverage Company
Classic Beverage Company is a Colorado-based distributor of fine wines, spirits, and specialty beverages. We pride ourselves on our commitment to exceptional customer service, strong supplier partnerships, and a collaborative team environment.
We are looking for someone who takes pride in their work, values accuracy and efficiency, and enjoys being an important part of a successful team.
Pay: $25.50 - $26.50 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $26 - $27