What are the responsibilities and job description for the Field Service Technician position at Classet?
OWL Services is Hiring a Field Service Technician!
Location: Madison, WI (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $24.00–$26.00/hour
Employment Type: Hourly
Overview
OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field.
Technicians are critical in ensuring equipment such as POS systems, alarms, and security devices operate efficiently and safely while maintaining excellent customer service standards.
Responsibilities
Location: Madison, WI (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $24.00–$26.00/hour
Employment Type: Hourly
Overview
OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field.
Technicians are critical in ensuring equipment such as POS systems, alarms, and security devices operate efficiently and safely while maintaining excellent customer service standards.
Responsibilities
- Troubleshoot, inspect, repair, and replace electro-mechanical equipment
- Diagnose issues and implement effective solutions
- Service equipment including cash registers, coin changers, alarms, and POS systems
- Complete service requests and maintenance tasks in a timely, professional manner
- Review work orders, manuals, and technical drawings
- Utilize testing devices, hand tools, and power tools
- Follow all safety procedures and company protocols
- Participate in a 24/7 on-call rotation
- Travel overnight 30–40% for service, installations, and upgrades
- Maintain accurate documentation using company systems and mobile tools
- Mechanical aptitude and troubleshooting skills
- Ability to work independently and be a strong problem-solver
- Strong attention to safety and adherence to safety protocols
- Willingness to participate in a 24/7 on-call rotation
- Ability to travel 30–40% overnight
- Good driving record
- Proficiency with computers and smartphones
- Experience with POS systems (Verifone, NCR)
- Experience working with alarm systems
- Experience troubleshooting electro-mechanical equipment
- Ability to complete service requests professionally and efficiently
- Ability to review work orders, manuals, and technical drawings
- Experience using testing devices, hand tools, and power tools
- Willingness to support installations/upgrades in other regions
- Paid Time Off
- 401(k) Retirement Plan
- Health Care
- Dental Insurance
- Vision Insurance
- Overtime Pay
- On-the-Job Training
- Per Diems
- Growth Opportunities
Salary : $24 - $26