Medical Interpreter

INTERPRETATION SERVICE:

• Provide accurate and effective interpretation (or translation) of procedures and other interactions for Limited English speaking patients (both adult and adolescent) their families, and staff, via phone, in person or in writing.

• Provide accurate and effective translation of written documents, correspondence and brochures used by patients, family and staff.

• Help clinic staff by providing translated test results when needed. Help with translation services for in-basket messages as needed.

CUSTOMER SERVICE:

• Greets and directs all patients, visitors, sales representatives, etc., who need assistance to the appropriate department and/or staff member using AIDET.

• Answers/transfers telephone calls in a clear, calm and professional manner.

• Screen calls by urgency and routes calls promptly, accurately and professionally to appropriate party.

REGISTRATION/SCHEDULING:

• Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health record and insurance claim processing at each patient visit in electronic health record.

• Schedules, preregisters, cancels, reschedules tests and procedures for clinics and hospital and coordinates scheduling of tests and procedures to assure they meet medical necessity, patient, department and practitioner needs while maintaining appointment schedule according to department procedure.

• Ensure the patient or guardian understands and signs consent, insurance and other required forms.

• Receives, transcribes, schedules and scans practitioner orders into electronic record daily.

• Enters reason for tests/procedure to meet medical necessity and refers to UR for further review if needed. Refers tests/procedures to UR that need prior authorization.

• Verifies insurance benefits with insurance companies via phone calls, faxes or internet and documents verification in each patient record, as appropriate.

• Educate patient/guarantor regarding insurance benefits; making arrangements for payment of co-pays, co-insurance and/or deductibles.

• Assist with financial counseling on self-pays.

• Responsible for obtaining patient information from other practitioner offices for scheduling and assigns time for exams.

• Completes all paperwork related to the registration process.

• Answer their questions and provide non-medical information and/or direct to appropriate person or department.

Basic Clarke County Hospital (CCH) Performance Criteria

• Demonstrates Clarke County Hospital Standards of Behaviors as well as adheres to hospital policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, DIA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.