What are the responsibilities and job description for the Coordinator, Proctoring Services position at Clark State College?
Description
Shift: Monday - Friday; 8:00am - 5:00pm plus evenings and weekends as needed.
Location: Springfield Location
This position is eligible for limited telecommuting opportunity on Fridays, with approval. This is subject to change per College needs.
- Serves as the College’s Accuplacer Administrator and oversees the Accuplacer system
- Supports and trains student/CCMEP staff on testing protocols
- Administers a variety of academic and specialty tests to students with and without disabilities
- Proctors tests, ensuring test integrity is upheld both virtually and in person
- Maintains positive rapport and effective communication with faculty, staff, and students
- Creates a welcoming and supportive atmosphere for testers
- Creates and maintains reports on testing data
- Demonstrates attention to detail and timeliness in test preparation, administration, and returning materials to faculty
- Manages email accounts, assessment spaces, and student/part-time staffing
- Initiates calls to ensure students are aware of their appointment and taking the appropriate assessment
- Works both independently and as part of a team, using critical thinking and problem-solving skills
- Answers phones, accessing and responding to voicemail quickly and efficiently
- Performs all other duties as assigned by the supervisor
Knowledge and Skills
Experience
Six months to two years of similar or related experience
Testing Center experience preferred
One (1) year experience working in a fast-paced office environment
Education
(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Associate’s degree preferred.
Certificates, Licenses, Registrations: GED Examiner Certification (can be obtained on job). Requires travel to multiple locations; a valid driver's license and/or dependable transportation is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation
Other Skills
- Attention to detail is essential.
- Ability to identify and solve problems.
- Computer proficiency with word processing, spreadsheet, database, Internet, e-mail and presentation software.
- Trouble-shoot common computer problems, both hardware and software
- Ability to work in a fast paced, high volume and fluid environment, serving populations with varied skills and needs
- Accountability – takes responsibility for one’s own actions including but not limited to completing tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate
- Communication Skills – highly collaborative with excellent communications sills
- Culture of Care – cultivates a supportive environment by implementing a trauma-informed culture of care
- Customer Service – serves both internal and external customers in an efficient, timely, and pleasant manner; maintains professional appearance
- Ethics – Displays basic business-oriented principles and values; shows honesty and integrity in making decisions and communicating with others
- Leadership – ability to provide leadership of staff; ability to delegate and to hold others accountable in a way that instills confidence and self-respect
- Reliability –completes work in a timely manner with attention to detail; ability to work irregular work hours; ability to be depended upon and to identify and problem-solve
- Team Environment – collaborate effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College’s mission, vision, and goals
- Technology – familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications
- Time Management – highly organized with strong time management skills and ability to effectively prioritize tasks
Physical Requirements
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.