Strategic Operations Manager

Clarks Hawaii Tours is creating a Strategic Operations Manager role for a builder — someone who has mastered operations inside structured environments and is ready to design and own systems in a growing, founder-led company.

You will work directly with ownership overseeing daily operations across Kauai, Kona, and future locations, while supporting the launch of a new community shuttle service. This role offers real autonomy, fast decision-making, and the opportunity to leave a lasting operational footprint.

This is a hands-on leadership role, not a desk-only position. It is ideal for operators who thrive in the field and want their work to directly shape outcomes.

This role does not have a fixed office location.

The Strategic Operations Manager may work remotely from home or another suitable location with reliable internet and cell service within reasonable driving distance of the Kailua-Kona area. The role requires the ability to be onsite with limited notice at the Kona base yard or other operational locations to address time-sensitive issues, conduct walk-throughs, and support drivers as needed.

This position requires comfort working in a dynamic field environment, including base yards, vehicles, ports, and remote coordination across islands.

• Lead daily tour operations across Kauai, Kona, and future locations
• Act as the point of escalation for real-time operational issues
• Manage driver scheduling, performance, and accountability
• Recruit, onboard, and train drivers in partnership with ownership
  

• Coordinate preventive maintenance with the Fleet Consultant
• Ensure compliance with DOT, PUC, Harbor, and DMV requirements
• Oversee the Kona base yard and future base yards with a focus on safety, organization, cleanliness, and security
• Make proactive, cost-conscious recommendations to ownership
  

• Build and refine SOPs across all operational functions
• Apply systems thinking to improve workflows using Airtable, Notion, and Make
• Identify efficiencies and cost savings that improve profitability
  

• Support planning and execution for a new community shuttle service
• Translate guest feedback and operational data into improvements
  

• 5–7 years of operations leadership experience (multi-unit retail, franchise operations, hospitality, logistics, fleet, or transportation)
• Experienced running live operations with people, assets, and real-time decisions
• Comfortable building systems rather than waiting for them to be handed to you
• Tech-savvy and adaptable to modern tools and automation
• Hands-on leader with strong accountability and follow-through
• Based in Kona or willing to relocate
  

• Competitive base salary aligned with the Hawaii market
• Performance-based bonus opportunity
• Full benefits package (details to be discussed with qualified candidates)
• Inter-island travel expenses and applicable stipends covered
• Relocation completion bonus available after 12 months for off-island hires
• Opportunity to grow into expanded operational leadership over time
  

We are intentionally selective about this role.

How to Apply

To apply, please complete our application questionnaire at the link below.

👉 Apply here: https://forms.gle/knwyYBfv2tghox4a7

Applications submitted without completing the questionnaire will not be reviewed.

This role is best suited for operators who want ownership, speed, and the opportunity to build something meaningful.

At Clarks Hawaii Tours, we do more than move people — we move communities forward.

We blend aloha, logistics, and innovation to deliver reliable, meaningful transportation experiences across Hawaii. As we expand beyond tours into broader regional transportation, we are building the systems and leadership team needed for the next chapter of growth.