What are the responsibilities and job description for the Call Center Representative-Remote (PA ONLY) or In-House position at Clark Resources?
Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should create a positive experience with the highest degree of courtesy and professionalism for each caller. They will listen to clients to understand the reason for their call, address all questions, and provide an accurate and efficient response. You will communicate with customers using web-based tools and phone. You will need to demonstrate proficiency in typing and grammar and the ability to document details of the communication in our various computer applications.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Characteristics of a Top Agent:
- Strong communication Skills
- Good listener
- Enthusiastic
- Personable on the phone
- Empathetic
- Reliable
- Bilingual encouraged to apply
Job Types: Full-time, Contract
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift- between the hours of 7am- 8pm
- In-office training may be required
Ability to commute/relocate:
- Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Have you even been convicted of a felony / misdemeanor?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: One location