What are the responsibilities and job description for the Customer Service Representative position at Clark Oil Company?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a positive experience for all customers. This role requires strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Provide accurate information regarding products and services to customers
- Assist with order processing, including data entry and cash handling
- Conduct outbound calls to follow up on customer feedback and resolve issues
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service delivery and client satisfaction
- Utilize Microsoft Office applications effectively for documentation and reporting
- Analyze customer feedback to identify trends and areas for improvement
Qualifications
- Previous experience in customer service or call center environment preferred
- Bilingual or multilingual skills are a plus (English proficiency required)
- Strong phone etiquette and communication skills are essential
- Proficient computer skills with the ability to navigate multiple software applications
- Experience in sales or client services is advantageous
- Excellent typing skills with attention to detail for data entry tasks
- Ability to analyze information effectively and provide solutions promptly
Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences!
Hiring for Multiple Locations throughout Gautier/Pascagoula/Moss Point
Apply here:
www.clark-oil.com
Job Type: Part-time
Pay: $8.50 - $10.50 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $9 - $11