Billing Specialist & Customer Service

Position Summary:

The Billing Specialist & Customer Service Representative manages daily billing, payment processing, accounts receivable, and customer account records while providing responsive and professional customer service. This role ensures invoices are accurate and timely, monitors outstanding balances, resolves billing questions, and maintains positive customer relationships. The ideal candidate is detail-oriented, organized, and an effective communicator who can manage multiple priorities and adapt quickly to new software and technology.

Essential Duties and Responsibilities:

• Prepare, process, and send daily and monthly invoices for warehouse and equipment rental customers.
• Maintain accurate customer accounts, billing records, and rental tracking documentation.
• Process and apply customer payments, including cash, checks, and credit cards.
• Monitor outstanding balances, follow up on promised payments, and support collection efforts.
• Respond to customer inquiries, resolve billing discrepancies, and provide timely account updates.
• Answer incoming calls and emails, address customer concerns, and maintain positive customer relationships.
• Organize and maintain paper files, electronic records, and daily warehouse paperwork.
• Perform data entry and general administrative tasks to support daily operations.

· Collaborate with internal teams to ensure accurate billing, effective communication, and timely resolution of customer issues.

· Completes other duties as assigned.

Qualifications:

• Experience with QuickBooks Online.
• Experience with billing, invoicing, accounts receivable, or collections.
• Experience processing customer payments and maintaining account records.
• Experience in customer service, administrative support, or a related office role.
• Familiarity with Google Docs, Google Sheets, Google Drive, and Microsoft Excel.
• Experience working with warehouse, equipment rental, transportation, or property management customers.
• High school diploma or equivalent.

Skills and Abilities:

• Customer service and relationship management
• Billing and invoicing
• Accounts receivable and collections
• Payment processing and account reconciliation
• Data entry and recordkeeping
• Basic accounting
• Microsoft Excel and Google Workspace
• Organization and time management
• Written and verbal communication
• Multitasking and prioritization
• Problem-solving and attention to detail
• Adaptability to new software and technology

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $24