What are the responsibilities and job description for the Customer Service Team Member position at CLARK HYDRAULIC SERVICE?
As a Customer Service Team Member within a small team of 1-5 members, you will play a vital role in supporting our customers through multiple communication channels, including phone and email. You will handle a variety of tasks from addressing customer inquiries and complaints to processing orders and verifying information. Your expertise in custom hose making and managing drop shipping orders will contribute to delivering excellent customer experiences.
Responsibilities
- Provide customer support via phone and email
- Resolve customer issues efficiently and professionally
- Process orders accurately, including custom hose production
- Handle complaints and verify customer information
- Maintain product knowledge to assist customers effectively
- Manage data entry tasks related to customer and order details
- Coordinate drop shipping of custom orders
Required Qualifications
- Valid driver license
- Strong communication skills
- Effective problem-solving abilities
- Ability to multitask and manage time efficiently
- Accurate data entry skills
- Conflict resolution capabilities
- Teamwork and collaboration mindset
Preferred Qualifications
- Minimum 1 year experience in customer service
- High school diploma or equivalent
Salary : $45,000 - $60,000