RT Office Assistant/ PRS

Position Overview

Clark Fork Valley Hospital is seeking a friendly, organized, and detail-oriented RT Office Assistant / Patient Registration Specialist (PRS) to join our Respiratory Therapy Department.

This position plays an important role in supporting daily department operations and providing excellent service to our patients. Responsibilities include answering phones, scheduling appointments, patient registration, insurance verification, medical billing, and obtaining prior authorizations.

The ideal candidate will have strong communication and telephone skills, enjoy working with patients, and be comfortable managing multiple administrative responsibilities in a busy healthcare environment.

• Answer incoming phone calls, assist patients, direct calls, and take messages.
• Schedule patient appointments and coordinate respiratory therapy procedures.
• Register patients and verify demographic and insurance information.
• Verify insurance eligibility and benefits.
• Obtain and process insurance prior authorizations.
• Perform medical billing duties, including charge entry, claim submission, and billing follow-up.
• Assist with insurance and billing questions.
• Maintain accurate patient records and electronic documentation.
• Coordinate with providers, clinical staff, insurance companies, and other departments.
• Contact patients regarding appointments, scheduling changes, and necessary information.
• Perform general office duties, including filing, scanning, faxing, and data entry.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Provide professional, courteous, and compassionate customer service.

Required:

• High school diploma or GED.
• Strong verbal and written communication skills.
• Excellent telephone and customer service skills.
• Good organizational skills and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Basic computer skills and proficiency with Microsoft Office.

Preferred:

• Previous medical office or healthcare experience.
• Experience with EPIC electronic medical records.
• Knowledge of medical billing and insurance processes.
• Experience with insurance verification and prior authorizations.
• Previous patient registration and appointment scheduling experience.

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