SENIOR FAMILY SUPPORT SPECIALIST

About The Position

The Clark County District Attorney Family Support Division (DAFS) is seeking qualified candidates to apply for the Senior Family Support Specialist position. This position will provide lead-level support within the Family Support Division and is responsible for performing complex, specialized duties related to the establishment, modification, and enforcement of child support obligations in accordance with federal, state, and local regulations. The incumbent will serve as a subject matter expert and provide guidance, training, and quality assurance oversight to staff engaged in child support case management activities. Key duties and responsibilities include providing leadership, training, and mentorship to Family Support staff; and assist in developing employees skills and ensuring adherence to established procedures. In addition, the Senior Family Support Specialist will respond to and resolve escalated customer service issues and complex case inquires. This position provide an opportunity for an experienced Family Support professional to assume a leadership role within the division and contribute to the effective delivery of child support enforcement services to the residents of Clark County.

THIS IS A DEPARTMENTAL RECRUITMENT OPPORTUNITY AND IS OPEN ONLY TO FULL-TIME PERMANENT EMPLOYEES OF THE CLARK COUNTY DISTRICT ATTORNEY'S OFFICE WHO HAVE SUCCESSFULLY COMPLETED THEIR PROBATIONARY PERIOD.

This examination will establish a Departmental Eligibility list to fill current and/or future vacancies that may occur within the next three (3) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

The subject areas that will be assessed in the interview phase shall include:

• Accomplishments and contributions
• Conflict resolution skills
• Customer interaction and experience
• Leadership skills and communication style
• Training and mentoring experience
  
  

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

Employment is contingent upon the results of a background investigation, which may include both a pre-and post-offer background check for positions within the District Attorney’s Office.

Minimum Requirements

Education and Experience: Equivalent to graduation from high school AND two (2) years of full-time experience establishing, processing and/or enforcing family support obligations.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application . Do not s ubstitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Working Conditions: Work in potentially violent, traumatic or highly charged emotional environments.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

• Provides lead direction, training and work review to assigned staff; organizes and assigns work, sets priorities, and follows-up to ensure coordination and completion of assigned work.
• Provides input into selection, evaluation, disciplinary and other personnel matters.
• Inputs and assesses child support applications.
• Determines if paternity needs to be established and provides for genetic testing.
• Interviews involved parties to confirm facts, verify data, and locate persons and financial assets.
• Reviews financial assets to determine ability to pay child support.
• Discusses, negotiates and establishes child support amount and arrears payments.
• Examines cases and recommends modifications on existing child support obligations when needed.
• Executes collection calls, written and/or in-person interactions to solicit child support payments and/or set-up repayment plans on overdue accounts.
• Provides advice on debt repayment policies and default consequences including license suspensions.
• Monitors compliance with court orders.
• Works in collaboration with local, state and federal departments, including, but not limited to Nevada Division of Welfare and Supportive Services and Clark County Detention Center, to obtain documentary evidence and other sensitive information.
• Communicates in person, by telephone, or in writing with customers, out-of-state agencies, attorneys and local businesses to obtain and provide information.
• Provides superior customer service by assessing customer needs, providing information on their accounts and/or referring them to in-house specialized services and/or community services offered by partnering agencies.
• Explains family support laws and regulations and assists customers in completing forms.
• Mediates visitation between involved parties. Processes legal documents such as summons, bench warrants, wage attachments, liens, default judgments, complaints, motions and orders and prepares materials for trial, conferences, findings of fact and conclusions of law according to an attorney's directions.
• Serves legal process papers. Confers with and assists family support attorneys.
• Uses and maneuvers through multiple computer programs at once to research, provide information, manage and update electronic case files.
• Reviews and ensures quality control of inputted information and data for accuracy and administers audits as and when required.
• Creates reports, correspondence and other written materials.
• Files documents, letters and related materials.
• Meets monthly quantitative and qualitative performance standards and federal performance measure goals.
• Attends training and meetings and contributes to the efficiency and effectiveness of the unit's service by being an active member of a work team.
• May be required to testify in court.
• May drive a County or personal motor vehicle or be able to arrange for appropriate transportation in order to attend off-site meetings and visit various partner work sites.
  
  

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, strength to lift boxes of materials weighing up to 30 pounds, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.