WIC Support Clerk 1

Overview
The WIC Support Clerk is responsible for determining WIC eligibility, conducting intake interviews, and explaining program rights and responsibilities to participants. Issues WIC EBT cards and food packages, performs basic health screenings and lab work, and ensures referrals for immunizations and lead testing. Provides front-line customer service by assisting participants in person and over the phone.

Responsibilities

• Determine WIC eligibility for participants not related to breastfeeding, nutrition, or dietary risks, and complete intake interviews and documentation
• Explain WIC program policies, including participant rights and responsibilities, and issue WIC EBT cards and food packages as assigned by a Health Professional
• Perform anthropometric and hematological measurements (height, weight, hemoglobin), assist with lab work, and ensure referrals for lead testing and immunizations
• Provide excellent customer service as front-line staff by greeting clients, answering phones, scheduling appointments, coordinating transfers, and maintaining the Master Schedule
• Maintain accurate client records, including chart setup, visit tracking, monthly case load reporting, termination procedures, and discharge documentation in compliance with guidelines
• Support staff training and assist with onboarding of new employees and interns to ensure consistent delivery of clinic services
• Participate in program outreach, assist with voter registration duties, and refer vendor complaints to the appropriate WIC vendor operations staff
• Maintain inventory and manage supplies unrelated to breastfeeding or nutrition education, support records retention processes
• Promote a breastfeeding-friendly environment by removing formula marketing materials, maintaining breastfeeding awareness, and referring clients to breastfeeding support staff as needed
• Conduct interviews without bias toward feeding methods, commend breastfeeding efforts, and refer clients to health professionals when concerns arise about intake, nutrition, or growth
• Support a child-friendly, nutrition-focused clinic environment and assist in Mid-certification Nutrition Education Activities under the direction of a Registered Dietitian Nutritionist (RDN/LD)
• Participates in agency disaster preparedness activities; may be required to report for work outside normal working hours during an emergency; available 24/7 for consultation related to bioterrorism/public health emergencies; meets all as outlined by the position’s Supervisor; completes other duties as assigned.

Requirements

• A valid driver’s license is required. A high school diploma or General Education Development (GED) diploma is required. Strong communication and customer service skills are essential.

Knowledge, Skills and Abilities

Working knowledge of state and local WIC policies and procedures including VENA (Value Enhanced Nutrition Assessment) counseling techniques and available community resources and services, Proficient in the use of medical devices such as medical infant and adult scales, recumbent and standing measuring boards, Masimo Pronto, HemoCue, microcuvettes, and lancets, Skilled in using specialized software, including the Ohio WIC Certification System and IBM Cognos Connection, as well as standard equipment and programs, Ability to follow safety protocols, maintain confidentiality in compliance with HIPAA and agency policies, and effectively represent the agency in a professional and positive manner and strong communication, records management, and problem-solving skills, ability to demonstrate regular and reliable attendance and participate in emergency response and preparedness activities as needed.

This job requires proficiency of computers skills including Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Reader, e-mail, electronic calendar, and internet research; ability to compile, consolidate and summarize information; exceptional knowledge and use of English grammar, spelling, written format and punctuation; effective verbal and written communication skills; ability to work independently and as part of a team both in a dependable manner; knowledge of community resources; be able to effusively deal with stress; ability to learn and use a computer and web-based reporting program for completing on-line reports; ability to establish and maintain effective working relationships with other agency and organization representatives; knowledge and skills associated with detailed recordkeeping and reporting procedures; ability to meet multiple deadlines, excellent organizational skills, and adhere to confidentiality requirements.

Job Type: Full-time

Pay: $15.13 - $15.85 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $15 - $16