What are the responsibilities and job description for the IT Asset Program Manager position at Clark Construction Group?
We are seeking an experienced IT Asset Program Manager for the foundational role of building and managing our enterprise-wide IT Asset Management (ITAM) program, governing the complete hardware lifecycle. You will support 4,000 users across 200 locations, including corporate offices and dynamic project jobsites.
We need a strategic thinker to manage key vendor relationships, especially our offsite logistics partner, and a hands-on leader to take holistic ownership by establishing and enforcing rigorous, auditable processes. You will ensure our asset data is pristine, inventory is optimized, deployments are rapid, and compliance is maintained, all while controlling costs.
This is an onsite role based in our McLean, VA office.
Key Responsibilities
The Physical Side of the Role: This is an active, hands-on role. You can expect to be on your feet frequently, navigating active job sites with uneven terrain, stairs, ladders, and hoists. The work is physically demanding and requires a full range of motion, including bending, kneeling, and reaching. You’ll need to be comfortable frequently lifting and carrying materials up to 25 pounds, and occasionally up to 50 pounds. This role requires the ability to communicate effectively, as well as visual acuity for reading plans and inspecting work. The role does include desk time in the office that may require prolonged periods of sitting for tasks like computer work, document review, and meetings.
Your Work Environment: You’ll spend a significant amount of your time on active construction sites, which means being adaptable to all kinds of weather and moderate to loud noise levels, and comfortable in elevated or confined work areas with moving mechanical equipment and with the fast-paced nature of a project in progress. You will also spend time in a typical office setting with moderate noise levels. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.
Our High-Performing Culture: This is a demanding, high-performance environment. We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results. Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines. Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies. You are expected to monitor and respond to communications (phone calls, emails, text messages) as required to address these situations effectively. Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.
A Drug Free Workplace: Clark promotes a drug free workplace. A pre-employment drug “fitness for duty” screening is required, and the company conducts random quarterly drug “fitness for duty” tests.
We need a strategic thinker to manage key vendor relationships, especially our offsite logistics partner, and a hands-on leader to take holistic ownership by establishing and enforcing rigorous, auditable processes. You will ensure our asset data is pristine, inventory is optimized, deployments are rapid, and compliance is maintained, all while controlling costs.
This is an onsite role based in our McLean, VA office.
Key Responsibilities
- Program Development: Develop, implement, and govern a comprehensive ITAM framework (aligning with ITIL) for the entire hardware lifecycle—from procurement to disposal. This includes all end-user, networking, and AV equipment across all corporate and jobsite locations.
- Process & Vendor Management: Establish, document, and enforce all hardware asset management procedures and SLAs for both internal teams and the external logistics vendor. Act as the primary relationship manager for this vendor, ensuring all processes are optimized for rapid deployment, efficient asset recovery, and a seamless end-user experience.
- CMDB & Data Integrity: Own the ITAM functions in ServiceNow, ensuring the CMDB is the single source of truth for all asset data. Conduct regular audits and reconciliations (e.g., against vendor reports) to ensure data integrity, enforce process compliance, and drive continuous improvement.
- Inventory & Financial Management: Monitor and maintain hardware stock levels to support new hires, break/fix, and rapid jobsite deployments. Partner with Finance and Procurement to forecast needs, assist with budgeting, and identify cost-saving opportunities.
- Compliance & Disposal: Ensure all asset processes, especially disposal, are secure, auditable, and compliant with policy. Manage the secure retrieval of all hardware from decommissioned sites and end-users. Retain data destruction certificates.
- Reporting & Metrics: Develop and maintain KPIs and dashboards to report on asset status, compliance, and program effectiveness to senior leadership.
- Experience: 5 years in IT Asset Management, with a proven track record of building or managing an enterprise-level ITAM program.
- Standards Expertise: Deep knowledge of ITAM/ITIL frameworks and a skill for designing robust, scalable asset processes.
- Technical Skills: Strong experience with ITAM/CMDB platforms (ServiceNow preferred), discovery tools, and strong data analysis/reporting skills.
- Vendor Management: Proven experience managing third-party logistics vendors, including contract participation and SLA enforcement.
- Communication: Exceptional ability to communicate complex concepts and reasoning clearly to diverse audiences, from technical staff to senior executives.
- Leadership & Initiative: A self-starter with the ability to work independently, manage projects, and foster a culture of brilliant execution.
- Analytical & Data-Driven: Meticulous attention to detail and strong analytical skills to perform complex reconciliations and maintain accurate data for decision-making.
- Certifications: ITIL Foundation, CITAM, CSAM, or similar.
- Education: Bachelor’s degree in IT, Business, Finance, or a related field.
- Industry Experience: Experience in construction, logistics, or a similar industry with a highly mobile workforce and distributed, temporary sites.
- Familiarity: Knowledge of a wide range of IT hardware (networking, AV, mobile), MDM platforms (e.g., Intune, Jamf), and discovery tools.
The Physical Side of the Role: This is an active, hands-on role. You can expect to be on your feet frequently, navigating active job sites with uneven terrain, stairs, ladders, and hoists. The work is physically demanding and requires a full range of motion, including bending, kneeling, and reaching. You’ll need to be comfortable frequently lifting and carrying materials up to 25 pounds, and occasionally up to 50 pounds. This role requires the ability to communicate effectively, as well as visual acuity for reading plans and inspecting work. The role does include desk time in the office that may require prolonged periods of sitting for tasks like computer work, document review, and meetings.
Your Work Environment: You’ll spend a significant amount of your time on active construction sites, which means being adaptable to all kinds of weather and moderate to loud noise levels, and comfortable in elevated or confined work areas with moving mechanical equipment and with the fast-paced nature of a project in progress. You will also spend time in a typical office setting with moderate noise levels. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.
Our High-Performing Culture: This is a demanding, high-performance environment. We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results. Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines. Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies. You are expected to monitor and respond to communications (phone calls, emails, text messages) as required to address these situations effectively. Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.
A Drug Free Workplace: Clark promotes a drug free workplace. A pre-employment drug “fitness for duty” screening is required, and the company conducts random quarterly drug “fitness for duty” tests.