What are the responsibilities and job description for the Crisis Intervention Specialist - Tier 2 position at Clark Community Mental Health?
Crisis Intervention Specialist - Tier 2
Reports To
Director of Client Access
Job Purpose
The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.
Key Responsibilities
- Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.
- Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.
- Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.
- Maintain and update the Crisis Resource Directory to support efficient service delivery.
- Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.
- Respond promptly to daytime crisis contacts, including phone and walk-in inquiries.
- Serve as a notary during crisis events when needed.
- Stay informed on legal procedures related to involuntary detention and ensure compliance.
- Complete all required documentation accurately and in a timely manner.
- Perform other duties as assigned by the supervisor or Chief Executive Officer.
- May serve as Team Lead based on staffing patterns.
Qualifications
Education: Master’s or Bachelor’s degree (non-licensed) in a human services field, and/or certified/credentialed to provide services within scope of practice.
Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.
Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.
Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.
Qualifying applicants include: Behavior Analyst, Community Behavioral Health Liaison1, Community Behavioral Health Liaison 2, Community Support Specialist, Community Support Supervisor, Emergency Room Enhancement (ERE), Housing Liaison, non-licensed Master’s level Social Worker, Occupational Therapist, Physical Therapist, Psychiatric Pharmacist, Psychosocial Rehab (PSR) Supervisor, Qualified Addiction Specialist (QAP), Registered Nurse, Youth Behavioral Health Liaison.
*Salary is based on education, experience, and applicable shift differentials.
Working Conditions
General: The day-to-day schedule requires flexibility and includes both in-office work and responsibilities carried out in diverse community settings.
Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.
Physical Requirements
General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.
Special: Must be able to enter and navigate homes and buildings of various configurations.
Direct Reports
None