Debt Negotiator

Position Summary

The Pre-Legal Debt Negotiator is responsible for working to resolve all outstanding debts before they progress to legal action This role reviews client financial information, develops settlement strategies, negotiates favorable settlement terms, and collaborates with internal departments to facilitate timely account resolution while ensuring compliance with company policies and applicable regulations.

THIS POSITION REQUIRES ON-SITE ATTENDANCE IN TROY, MICHIGAN.

Essential Functions

• Contacts creditors and creditor representatives to negotiate settlements for client accounts that have not yet entered legal status.
• Reviews client’s financial situation to determine available settlement opportunities and negotiation strategies.
• Mediate disputes and guide conversations toward mutually agreeable resolutions.
• Present counteroffers and escalate cases when necessary based on financial review.
• Assess accounts to determine their eligibility for pre-legal processing.
• Review payment history, financial standing, and dispute records to recommend action.
• Initiate and track delivery of pre-legal correspondence, including final demand letters and notices.
• Ensure all communications and negotiations comply with debt collection laws and internal policies.
• Maintain accurate and complete records of all correspondence, agreements, and case actions.
• Adhere to privacy and data handling protocols throughout the process.
• Negotiates the most favorable settlement possible.
• Ensures that compliance steps are completed (e.g., client authorizes settlement, settlement letter is received and uploaded).
• In the CRM, sets up settlement payments and schedules collection of fees.
• Ensures accuracy of settlement payment delivery instructions.
• Accurately notates file.
• Sends completed settlements to Compliance for review and processing.
• Coordinate with the legal department to transition escalated accounts for legal action when necessary.
• Liaise with internal departments to gather supporting information.
• Keeps client updated throughout the process.

Required Competencies

• Familiarity with the basics of consumer borrowing, credit, and collections.
• Familiarity with the basics of the legal process.
• Ability to solve problems.
• Proficiency in the CRM.
• Proficiency in MS Office.
• Ability to multi-task.
• Strong communication skills.
• Excellent attention to detail and follow-up.
• A high degree of initiative and independence.

Preferred Competencies

• Enthusiastic and dynamic personality. Highly motivated.
• Ability to work methodically in a fast-paced, high-energy environment.

Expectations for This Role

• Work carefully to ensure that all settlements are accurate and complete.
• Maintain positive relationships with all creditors.
• Follow all established policies and procedures.
• Meet established productivity, quality, and performance standards.
• Provide regular case updates and status reports to management.
• Analyze negotiation trends and success rates, identifying opportunities for process improvement.
• Contribute suggestions to enhance pre-legal strategies and recovery rates.

Preferred Education and Experience

• High school diploma or equivalent
• 1-3 years’ debt settlement experience
• 1-3 years’ experience in debt negotiations, collections, legal support or related field

Other Duties

Pre-Legal Negotiators may be asked to assume other duties not listed in this job description as business needs demand.

Compensation

Please note this role does include a bonus structure.