Positions with a Purpose: Exceptional People, Extraordinary Care! Clarity Care is Looking For You!

As a healthcare organization, we offer careers that can make a difference to real people who need your help.

Desired Skills and Qualifications:

• Ability to work well in a team environment
• People Person - Customer Service Oriented
• Likes Community Involvement
• Compassion to work in Human Services
• Desire to Make A Difference

The Scheduler/Direct Support Provider assists with the day-to-day operations of the group home and supports the Scheduling Department. They carry out responsibilities in the following functional areas: consumer rights, personal cares, daily living activities, and regulatory compliance. They provide support to other scheduling staff, direct care staff, and management in the following functional areas: telecommunication, electronic communication, timecard verification, data entry, customer service, departmental support, and scheduling.

ESSENTIAL FUNCTIONS AND DESIRED OUTCOMES:

• Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care, accurate schedules, and increased internal and external customer satisfaction.
• Schedule employees to fill staffing vacancies, meet Member needs and to maintain staffing requirements, i.e., with call-ins, picked-up shifts, and arrangement of hours.
• Enter call-ins in to the absentee database.
• Ability to multi-task and ability to work in a fast-paced environment with excellent internal and external customer service skills.
• Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
• Perform typing, data entry, and clerical duties accurately and completely to ensure reliability and accountability.
• Assist with on-call responsibilities for evenings, weekends, and holidays on an established alternating schedule or needed basis
• Work cooperatively with other scheduling staff, direct care staff, and management working towards meeting overtime reduction goals.
• Performs duties relating to the support, care, welfare, supervision and training of persons with intellectual disabilities and/or acute, chronic or long-term conditions.
• Provides personal cares as directed by individual needs in a consumer specific manner.
• Assists and monitors all activities of daily living as indicated in support plans and as desired by the consumer to include, but not limited to: personal hygiene, toileting, and independent living skills.
• Teaches and guides consumers in achieving hopes, dreams, goals and objectives through self-direction, decision-making, and goal setting.
• Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up and other related activities.
• Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs and preferences to ensure consumer health.
• Assists, monitors, and documents medication administration to ensure consumer health and compliance with Department of Human Services, Care Management Organizations, and Clarity Care policies and procedures.
• Follows all documentation and reporting policies and procedures for any medication and/or safety issues, and significant events.
• Coaches, monitors, reports and documents consumer’s verbal and physical behaviors to ensure the safety and health of consumers and others.
• Maintains a safe, sanitary and welcoming group home by performing homecare maintenance and other domestic duties to include, but not limited to cleaning, laundry, safe yard maintenance/snow removal, etc.
• Responds promptly and competently in emergency response situations.
• Assists, escorts, and provides physical and other types of assistance needed by consumers during social and recreational activities.
• Provides opportunities sensitive to the needs, preferences, and choices of the consumer while promoting community recreational participation.
• Performs duties at multiple group homes and is comfortable being pulled last minute to assist based on need.
• Contributes to Clarity Care team effort by accomplishing related results and tasks as needed or assigned.

• A Bachelor’s degree in Human Services, Psychology or Supply Chain Management. An Associate’s Degree will be considered. Or, related field with two (2) years’ experience working with elders or persons with disabilities.
• Possess advanced computer and telecommunication skills, with proficiency in Microsoft Office Suite.
• Excellent organizational, time management and critical thinking skills.
• An energetic, outgoing, detail-oriented person who demonstrates strong written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must possess a valid WI driver’s license, and ability to meet agency driving standards. Must provide proof of auto insurance.
• Must pass periodic WI Caregiver Background Checks including Department of Justice Criminal Record Checks, and/or that of previous states of residence