What are the responsibilities and job description for the Account Manager position at CLARITAS LLC?
Position Summary
The Account Manager is responsible for ensuring client satisfaction, retention, and growth through the effective delivery and adoption of Claritas products and services. Acting as the primary point of contact for assigned accounts, the Account Manager manages renewals, oversees daily client needs, and ensures successful implementation and utilization of Claritas solutions.
This role combines client relationship management, strategic account planning, and operational execution to drive measurable client success and return on investment.
Primary Responsibilities
- Build and maintain strong client relationships, serving as a trusted advisor and primary point of contact.
- Execute client servicing activities in alignment with account plans, delivering consistent value, insights, and performance outcomes
- Drive client retention, adoption, expansion, and advocacy to ensure long-term satisfaction and account stability.
- Manage renewals, proposals, contracts, and solution fulfillment to meet delivery timelines and client expectations.
- Oversee client subscriptions, including user setup, access management, and training on platforms, dashboards, and data tools.
- Support strategic account planning in collaboration with the Account Development Team, aligning with client objectives and market opportunities.
Skills, Education and Experience
Required:
- Bachelor’s degree in Business, Marketing, Business Analytics, or related field
- 5 years of experience in customer service, preferably with major media partner or attribution provider
- Understanding of Marketing, CRM, Direct Marketing, Data Analytics, Advertising, or related field experience
- Digital Marketing concepts and firm understanding of digital ecosystem
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Excellent collaborative and influencing skills
- Desire to work in a team environment
- Excellent organizational skills with high degree of attention to detail
- Excellent ability to manage multiple projects and meet deadlines
Highly preferred:
- Working knowledge of how digital attribution works in the audio or CTV space
- Experience with Sales and Marketing automation tools and environments such as Salesforce