Front Desk Clerk

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience from check-in to check-out. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.

Responsibilities

• Greet and welcome guests upon arrival, providing exceptional customer service throughout their stay.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high standards of guest relations.
• Operate phone systems to manage incoming calls and provide information about hotel services and amenities.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Assist with reservations, cancellations, and modifications as needed, utilizing hotel management software effectively.
• Promote hotel services, facilities, and local attractions to enhance the guest experience.
• Maintain a clean and organized front desk area while adhering to safety protocols.

Experience

• Previous experience in hospitality management or guest services is preferred.
• Strong communication skills with an emphasis on guest relations; bilingual or multilingual abilities are a plus.
• Familiarity with hotel management systems and phone systems is advantageous.
• A friendly demeanor with the ability to work well under pressure in a fast-paced environment.
• A commitment to providing outstanding customer service and enhancing the overall guest experience.

Join our team as a Front Desk Agent where your skills in hospitality will shine, making every guest's stay memorable!

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Work Location: In person

Salary : $12 - $14