Dispatcher (Hybrid)

At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry (HVAC, electrical, and plumbing) through building an enterprise comprised of high-quality and growing brands supported by a best-in-class organizational culture, team, and operating model.

For our associates and customers, our mission is to “answer the call”. Whether it be through creating a great place to work or a great place to come home to, we are dedicated to serving in differentiated ways that lead to “Happy & Healthy Homes”.

Location: This is a hybrid position. You must reside within a commutable distance of one of our branch locations to be considered:

• Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO
• Illinois: Woodstock, IL; Lake Forest, IL
• Nebraska: Omaha, NE; Lincoln, NE
• Wisconsin: Milwaukee, WI
  
  

Work Environment Note: This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored.

In this role as Dispatcher, you will have direct contact with internal and external customers. Your primary duty will be to match the right technician to the right calls, helping achieve the company’s financial goals. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.

Why Work for Clarion Home Services Group?

• Growth Opportunities & Fantastic fun work culture
• Strong Benefits Package (start on the 1st of the month following hire date):
• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
• Employee Assistance Program (EAP)
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• 401k with Company Match!
• Professional and Personal Development, Including Continued Education Assistance
• Paid Time Off and 9 Paid Holidays
• Compensation: $19-$24/hr plus additional opportunities for $$$
  

Qualifications

• High School Diploma or GED
• 2 years of customer service experience
• Strong written and verbal communication skills with different personalities and communication styles.
• Highly organized and detail oriented
• Ability to thrive in fast-paced environments and high-demand peak seasons.
• IT competent – efficient typist, proficient with Microsoft Outlook, Word, and Excel, and phone systems
• Competitive individual contributor who also loves to win as a team.
• Experience in HVAC, Plumbing, or Electrical setting highly preferred.
  
  

Primary Job Functions

• Work closely with technicians, field service supervisors/service managers, and customer service representatives to ensure customer expectations are met.
• Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
• Provide regular updates to customers throughout the day on technician’s progress and reschedule or move up service and/or maintenance calls according to company and service department guidelines.
• Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
• Coordinate multifaceted jobs and facilitate communication between technicians and vendors.
• Relay accurate information to technicians regarding customer concerns and dispatch appropriately to ensure best customer service in class.
• Respond to customer requests, resolve issues and promote the company!
• Provide back-up support for incoming service calls and requests as needed.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
• Special projects or tasks as requested by your manager.