What are the responsibilities and job description for the Director, Logistics, Global Order Management (On Site) position at Clario?
We are seeking a strategic and experienced Director, Logistics, Global Order Management to join our team in Bristol, Pennsylvania (USA). In this pivotal role, you will lead the global order management function, ensuring our innovative medical devices and services reach clients efficiently and compliantly. Your leadership will drive operational excellence, foster cross-functional collaboration, and support Clario’s mission to improve patient outcomes through smarter logistics and supply chain execution. Join us to shape the future of healthcare delivery and make a meaningful impact.
What We Offer
- Competitive compensation
- Medical, dental, and vision insurance beginning Day 1 of employment
- Flexible work schedules
- Attractive PTO plan
- Engaging employee programs
What You’ll Be Doing
- Lead, mentor, and develop the global Logistics Order Management and Import/Export team to achieve strategic goals
- Oversee the full order-to-delivery cycle, ensuring accuracy, timeliness, and quality at each stage
- Collaborate cross-functionally with Project Management, Production, Warehousing, and Product Management to ensure smooth order fulfillment
- Manage import/export operations in compliance with international trade regulations
- Monitor and analyze KPIs to assess team performance and drive continuous improvement
- Identify and implement process improvements to enhance efficiency and customer satisfaction
- Serve as the primary point of escalation for order-related issues and customer concerns
- Ensure accurate preparation of import/export documentation and adherence to compliance standards
- Develop and execute strategic plans to optimize order management processes and support business growth
- Foster a culture of innovation and continuous improvement within the team
- Build and maintain strong relationships with key stakeholders to ensure alignment and collaboration
- Lead initiatives to enhance customer satisfaction and operational efficiency
- Drive the adoption of new technologies and systems to improve order management processes
What We Look For
- Commitment to working full-time on-site at our Bristol, PA office, during standard business hours
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
- Certification in supply chain management or a related field is a plus
- Minimum of 10 years’ experience in supply chain management, order management, or related roles, with at least 7 years in a supervisory or managerial capacity
- Proven advanced expertise in order processing systems, inventory management, and ERP platforms (JDE, SAP, Navison, Oracle EBS)
- Strong knowledge of import/export documentation and regulatory compliance requirements
- Excellent leadership and team development skills, with a track record of driving high performance across global teams
- Excellent professional presence with the ability to lead a diverse team and collaborate with senior leadership and clients
- Outstanding organizational, problem-solving, and decision-making abilities
- Demonstrated ability to utilize leadership skills and tactics to achieve strategic goals
- Proficiency in Microsoft Office Suite and related business systems
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions
- Experience in strategic planning and execution within a global context
- Ability to lead cross-functional teams and manage complex projects
- Strong analytical skills and the ability to interpret data to drive decision-making
- Familiarity with industry trends and best practices in order management
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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