UNIT COORDINATOR MEDICAL SURGICAL

CRHC is looking for a PRN or Casual Unit Coordinator to work in the MedSurg department. This position's hours and days may vary.

PRIMARY FUNCTION:

Responsible for Advancing Exceptional Care by prioritizing Safety and Quality in every aspect of patient care. This role is committed to fulfilling essential duties that enhance patient outcomes, operational efficiency, and overall healthcare standards, ensuring all actions align with the philosophy, goals, and objectives of Clarinda Regional Health Center (CRHC). By maintaining the highest level of care, this position supports CRHC’s dedication to fostering a safe, compassionate, and high-quality healthcare environment for our patients and community.

QUALIFICATIONS:

Education and/or Experience

• One (1) year experience in customer service preferred.

• Basic computer knowledge; Good understanding of Medical Terminology desired

• Ability to read and communicate effectively in English preferred

Certificates, Licensure, Registrations

• Current Certification as a Nursing Assistant in State of Iowa (preferred)

• For job-specific certifications refer to the Education Certification Requirements by Job Category: Clinical Staff

WORK SCHEDULE & SHIFT REQUIREMENTS:

The facility operates 24/7; however, work schedules may vary based on departmental needs to ensure the highest standard of patient care and operational efficiency. Flexibility will be expected.

• Eligible for shift differentials where applicable
• Position is classified as non-exempt and eligible for overtime in accordance with labor laws.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

This position involves a combination of physical activities necessary to perform essential job functions effectively. The employee should be able to:

• Sit, stand, and walk for varying lengths of time throughout the workday.
• Lift, push, pull, or carry light to moderate loads, with assistance available for heavier items.
• Use fine motor skills, including grasping, reaching, and handling equipment or materials as needed.
• Perform routine movements, such as typing, writing, or handling supplies.
• Bend, stoop, kneel, or crouch occasionally for job-related tasks.
• See and hear well enough to read documents, operate equipment, and communicate effectively.
• Work in a dynamic environment, adapting to occasional changes in pace or setting.

Reasonable accommodations will be considered to support individuals in performing essential job functions.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

At CRHC, our core values—Compassion, Advancing, Relationships, and Exceptional—are at the heart of everything we do. These values drive our commitment to Advancing Exceptional Care, ensuring that we provide the highest quality care to our patients while supporting and empowering our team members. We believe in creating a compassionate environment where relationships are nurtured, collaboration is encouraged, and excellence is expected.

As a member of our team, you will embody these values in your daily work by:

• Compassion: Demonstrating empathy and kindness in every interaction, recognizing the unique needs of our patients and colleagues.

• Advancing: Embracing innovation, continuous learning, and striving for improvement in all aspects of patient care and team collaboration.

• Relationships: Building trust through open communication and teamwork, fostering a supportive atmosphere that prioritizes respect and understanding.

• Exceptional: Holding yourself to the highest standards, delivering superior care, and contributing to a culture of excellence that impacts both patients and colleagues.

Effectively communicates with all members of the healthcare team (internal and external)

• Communicates pertinent patient condition, changes to co-workers and to multi-disciplinary caregivers.

• Utilizes SBAR format when communicating to other healthcare workers.

• Communications openly, honestly, respectfully, and directly with all customers.

• Proactively communicates safety concerns to leaders.

• Receives and directs patients and visitors to the appropriate areas or departments/facility personnel.

• Answers the phone in a prompt yet courteous manner.

• Directs calls and takes messages when appropriate.

• Gives the best possible first impression by greeting all patients, visitors, guests, and employees with a warm and friendly welcome, whether on the phone or in person.

• Returns phone calls promptly when necessary.

Documents patient information in the electronic/paper medical record in an accurate and timely manner.

• Transcribes and/or completes necessary forms, requisitions, and communication of orders.

• Completes necessary paperwork to facilitate billing and charging.

• Maintains active logon/passwords for computer software system that support patient care and education.

• Registers patients, verifying patient demographic information and obtaining copies of insurance cards and driver’s license as indicated.

Maintains department supply process.

• Monitors department supplies and notifies supervisor of ordering needs.

• Restocks unit supplies, charts, forms, etc. with orders received.

Promotes and ensures patient and employee safety in performance of all responsibilities

• Demonstrates proficient technical and clinical skills within scope of practice and operational knowledge of equipment on unit.

• Works within scope of practice.

• Performs skills and duties assigned competently.

• Utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patient and injury to self.

• Proactively identifies safety concerns surrounding work environment.

• Supports and abides by all CRHC departmental and safety policies and procedures.

Participates in CRHC’S Quality program, committees, performance and quality improvement initiatives, and activities which support the facility and department operations.

• Demonstrates a commitment to the practices of Quality Improvement (QI).

• Regularly attends Department huddles

• Completes tasks as outlined on Department Huddle Board

Quality Program Participation

• Actively participates in CRHC’s Quality Program, committees, performance improvement initiatives, and operational support activities.

• Demonstrates a commitment to Quality Improvement (QI) practices.

• Regularly attends Department huddles.

• Completes tasks as outlined on the Department Huddle Board.

Other Responsibilities

• Performs additional duties as assigned to support the strategic initiatives of CRHC.