COORDINATOR REHABILITATION

• Support CRHC's Mission, Vision, Purpose, Strategic Path, and Core Values.

• Participate in quality improvement and patient safety initiatives.

• Promote an outstanding patient and family experience.

• Foster teamwork across departments.

• Demonstrate fiscal responsibility and stewardship of organizational resources.

• Embrace innovation and continuous improvement.

• Maintain compliance with all regulatory, accreditation, and organizational requirements.

• Represent Clarinda Regional Health Center professionally within the community.

• Safety & Quality: Accurate scheduling, documentation, compliance, and safe patient transitions.
• Trust: Professional communication that builds confidence.
• People: Collaboration and outstanding service to patients, families, providers, and coworkers.
• Stewardship: Optimize productivity, reduce denials, and protect resources.
• Growth: Support innovation and continuous improvement.

• Put patients first.
• Demonstrate ownership and accountability.
• Solve problems proactively.
• Communicate respectfully.
• Work collaboratively.
• Continuously improve.
• Live the CARE Values every day.

• High School Diploma or GED required.

• Associate's or Bachelor's Degree in Business, Healthcare Administration, or related field preferred.

• One year of healthcare, scheduling, insurance verification, or customer service experience preferred.

• Medical terminology and EMR experience preferred.

Certificates, Licensure, Registrations

• For job-specific certifications refer to the Education Certification Requirements by Job Category: nonclinical.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Coordinate daily schedules for Physical Therapy, Occupational Therapy, Speech Therapy, Cardiac Rehabilitation, Pulmonary Rehabilitation, and other rehabilitation services.

• Schedule new evaluations, follow-up appointments, and recurring treatment visits according to therapist availability and plan of care.

• Maintain provider schedules to maximize efficiency while ensuring timely patient access.

• Contact patients regarding appointment reminders, cancellations, rescheduling, and waitlist opportunities.

• Coordinate referrals between providers and rehabilitation clinicians.

• Verify insurance eligibility, benefits, authorization requirements, visit limitations, deductibles, copayments, and coinsurance prior to initiation of services.

• Educate patients regarding therapy insurance benefits, expected financial responsibility, authorization limitations, and payment options.

• Communicate insurance-related concerns with patients in a professional, compassionate, and confidential manner.

• Collect copayments and other patient payments in accordance with CRHC policies.

• Maintain accurate documentation of insurance benefit information within the electronic medical record.

• Obtain initial prior authorizations for rehabilitation services from commercial, Medicare Advantage, Medicaid Managed Care, Workers' Compensation, and other third-party payers.

• Monitor authorized visit utilization and initiate requests for additional visits when medically necessary.

• Coordinate with therapists to obtain required clinical documentation supporting authorization requests.

• Track authorization expiration dates and approved visit counts to minimize preventable claim denials.

• Communicate authorization status with therapists, providers, patients, and insurance companies.

• Receive, review, and process physician referrals and therapy orders for completeness and accuracy.

• Obtain updated physician orders, certifications, and signatures as required.

• Maintain compliance with payer and regulatory documentation requirements.

• Coordinate communication with referring providers regarding missing or incomplete documentation.

• Answer incoming telephone calls professionally and direct inquiries appropriately.

• Greet patients and visitors while providing exceptional customer service.

• Manage incoming and outgoing faxes, scanning, indexing, and electronic document management.

• Maintain department email communications and administrative correspondence.

• Prepare, organize, and maintain patient records and department documentation.

• Assist with departmental filing, supply ordering, and inventory management.

• Monitor work queues within the electronic medical record to ensure timely completion of administrative tasks.

• Serve as the primary administrative liaison between patients, rehabilitation staff, providers, insurance companies, and other hospital departments.

• Communicate scheduling changes and operational updates to rehabilitation staff.

• Assist therapists with administrative tasks that support efficient patient care delivery.

• Escalate insurance, scheduling, or operational concerns to department leadership when appropriate.

• Assist in reducing preventable authorization and registration-related claim denials through accurate insurance verification and documentation.

• Ensure demographic, insurance, and payer information remains current.

• Support departmental productivity through efficient patient scheduling and management of cancellations.

• Collaborate with Patient Financial Services regarding billing concerns when appropriate.

• Maintain compliance with HIPAA, Medicare, Medicaid, payer requirements, and CRHC policies.

• Protect patient confidentiality in all communications and documentation.

• Demonstrate professionalism and ethical conduct in all interactions.

• Actively participates in CRHC’s Quality Program, committees, performance improvement initiatives, and operational support activities.

• Demonstrates a commitment to Quality Improvement (QI) practices.

• Regularly attends Department huddles.

• Completes tasks as outlined on the Department Huddle Board.

• Performs additional duties as assigned to support the strategic initiatives of CRHC.

• Holiday rotation as needed.

• Eligible for shift differentials where applicable.
• Position is classified as non-exempt and eligible for overtime in accordance with labor laws.

• Sit, stand, and walk for varying lengths of time throughout the workday.

• Lift, push, pull, or carry light to moderate loads, with assistance available for heavier items.

• Use fine motor skills, including grasping, reaching, and handling equipment or materials as needed.

• Perform routine movements, such as typing, writing, or handling supplies.

• Bend, stoop, kneel, or crouch occasionally for job-related tasks.

• See and hear well enough to read documents, operate equipment, and communicate effectively.

• Work in a dynamic environment, adapting to occasional changes in pace or setting.