What are the responsibilities and job description for the Client Success Coordinator position at Clarendon?
We are currently seeking a Client Success Coordinator responsible for supporting both inbound client RFQ requests and outbound opportunity identification. This role combines systematic market research with client support, transforming our business development from reactive to proactive while maintaining the highest standards of client service and market intelligence.
Responsibilities
- Provide research support for inbound RFQ requests
- Conduct comprehensive client background research using public information sources
- Analyze property portfolios and market conditions for strategic positioning
- Research competitive landscape and market rates for the specific geographic area
- Assemble professional quote packages with supporting documentation and market analysis
- Execute systematic follow-up campaigns with prospective clients
- Identify potential cross-selling opportunities based on client portfolio analysis
- Support contract execution and project onboarding coordination
- Daily monitoring of procurement portals
- Research and preliminary qualification of opportunities based on established criteria
- Conduct detailed competitive analysis for priority opportunities
- Track upcoming contract expiration dates and renewal cycles
- Maintain comprehensive opportunity and client database
- Prepare weekly market intelligence reports combining RFQ trends and solicitation activity
- Analyze client interaction patterns and conversion rate optimization opportunities
- Research industry developments and regulatory changes affecting target markets
- Support strategic planning with market analysis and competitive intelligence
- Maintain CRM system with detailed interaction history and relationship mapping
This list of responsibilities is not all-inclusive; the successful candidate will perform other related duties as assigned.
Requirements:
- 2 years experience in research, client support, or business development
- Strong analytical and research capabilities
- Experience with CRM systems and database management
- Proven ability to work independently and meet tight deadlines
- Excellent organizational skills, advanced verbal and written communication skills
- Ability to solve problems in standard situations. Requires basic analytical skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Intermediate to advanced skills with Microsoft Office Suite: Teams, Outlook, Word, Excel, Word, PowerPoint, etc.
- Must be able to work simultaneously on multiple projects
- Experience coordinating and managing multiple schedules
- Ability to work remotely
- High school diploma or general education degree (GED), college preferred. A minimum of three years of related experience and/or training.
Notes:
Additional Salary Information: Negotiable, based on experience. Temporary to Permanent: Part Time up to 20 hours per week (with an opportunity for permanent part-time or full-time position based on performance)
About Us
Clarendon is a commercial real estate services and advisory firm, specializing in Multifamily & Affordable Housing Appraisals, Market Studies and Research for public and private clients in major markets nationwide. As a cutting edge firm, we place great value on creative and innovative solutions offered to traditional problems and approaches. We employ a team approach to problem solving that ensures that our client’s objectives are always at the forefront and believe our people are our greatest asset. If you possess a desire to enhance your career in commercial real estate and welcome a challenging independent position, consider an opportunity with our firm.
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Privacy Statement
If you accept an offer of employment with Clarendon the information provided in your application and or candidate profile and any other information collected in the course of the application and selection process will stored in our applicant database.
Employment Screening
As part of our recruitment process we also undertake to conduct background screening checks for candidates applying for roles with Clarendon in accordance with regulatory, local legislative and geographic requirements.
Clarendon is an Equal Employment Opportunity Employer and participates in E-Verify