Medical Records Coordinator

At Claremedica, exceptional is the standard.

Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.

That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.

Opportunity awaits – welcome to Claremedica.

ESSENTIAL FUNCTIONS

 A Medical Records Coordinator is responsible for managing patients’ health records and history. Their main duties include helping conduct audits, gathering and filing patient information and processing discharge papers.

DUTIES AND RESPONSIBILITIES

• Maintain Patient Records: Organize, update, and manage physical and electronic medical records to ensure accuracy and confidentiality.
• Process Requests: Handle requests for medical records from patients, providers, insurance companies, and legal entities in compliance with HIPAA and organizational policies.
• Data Entry & Documentation: Accurately enter patient information into Electronic Health Record (EHR) systems and ensure all documentation is complete and up to date.
• Ensure Compliance: Monitor adherence to federal and state regulations regarding health information privacy and security.
• Coordinate with Staff: Work closely with physicians, and administrative staff to retrieve or update medical documentation as needed.
• Respond to Inquiries: Address questions or concerns from patients and internal staff about medical records, timelines, and release procedures.

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities.

QUALIFICATIONS/REQUIREMENTS

• High school diploma, GED or equivalent experience required
• Minimum 1 year experience in a medical office setting
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Ability to act calmly in busy or stressful situations.
• Demonstrated strong listening skills.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members. 
• Ability to organize and complete work in a timely manner.
• Detail-oriented to ensure accuracy of reports and data.
• Proficiency with the ability to problem solve, multitask, and carry out instructions.
• Ability to read, write and effectively communicate in English. Bilingual is a plus.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.

WORKING CONDITIONS

General office working conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. 

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.