Manager, CRR III

About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Manager - Community Residential Rehabilitation (CRR) Level 3 Program

Claratel Behavioral Health is seeking a dedicated and experienced Residential Manager to oversee the daily operations and ensure the delivery of high-quality, semi-independent support services in our Community Residential Rehabilitation (CRR) Level 3 transitional housing program, serving adults with behavioral health challenges in compliance with Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) requirements.

Job Summary

The Residential Manager is responsible for the overall management of the CRR Level 3 residential site, focusing on program compliance, staff supervision, facility management, and client welfare. This position ensures that the structured, semi-independent environment provides a minimum of 36 hours per week of staff support and a minimum of 3 hours per week of skills training, community integration activities, and/or personal services to residents, as indicated on their treatment plans. The goal is to promote recovery, stability, and independent living.

Essential Duties And Responsibilities

Program Oversight

• Ensure the delivery of all authorized services, specifically the minimum required 36 hours per week of staff support and 3 hours per week of skills training/services per resident.
• Ensure the completion of a Community Needs Assessment to determine to build a comprehensive list of skills, services, and supported needed to achieve recovery, stability, and independent living.
• Oversee the development and implementation of treatment plans ensuring services are person-centered, recovery-focused, clinically appropriate, and inclusive of a housing goal.
• Monitor and review clinical documentation, including progress notes, service logs, and incident reports, for accuracy, completeness, and compliance with DBHDD, Medicaid, and agency standards.
• Participate in the interdisciplinary team process, including treatment plan reviews and clinical meetings.
• Manage client admissions and discharges in coordination with the clinical team and external referral sources.
  
  

Staff Supervision and Management

• Recruit, hire, train, supervise, and evaluate all residential direct care staff.
• Develop and maintain staff schedules to ensure adequate coverage and adherence to program standards, including 24/7 on-call availability for emergencies.
• Provide ongoing coaching, performance feedback, and disciplinary action as necessary.
• Ensure all staff complete initial and ongoing training requirements as mandated by DBHDD and other regulatory bodies.
• Facilitate regular, effective team meetings.
  
  

Required Qualifications

• Education:H.S. Diploma or GED. Bachelor's degree in Social Work, Psychology, Human Services, Public Health, or a related field is preferred.
• Experience:
• Minimum of two (2) years of experience in a behavioral health or substance use disorder setting. Residential experience preferred.
• Minimum of one (1) year of supervisory or administrative experience in a residential or community-based setting preferred.
• Knowledge/Skills:
• Thorough knowledge of Georgia DBHDD rules and regulations, specifically those governing Community Residential Rehabilitation (CRR) Level 3 services.
• Familiarity with clinical documentation standards, Medicaid billing, and Electronic Health Records (EHR).
• Strong leadership, organizational, and crisis management skills.
• Ability to work well with diverse populations, maintain professional conduct and standards, hold self and staff accountable, communicate clearly and concisely.
• Other:
• Must be able to pass a satisfactory criminal history background check.
• Valid Georgia Driver's License and insurable driving record.
  

Working Conditions

This is a full-time position requiring flexibility, including the ability to work some evenings, weekends, and provide 24/7 on-call availability to address residential emergencies or staffing needs. The position requires working in a community-based residential setting.

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.