What are the responsibilities and job description for the Crisis Transporter position at Claratel Behavioral Health?
About Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
Position Summary
The Crisis Transporter is responsible for the safe, timely, and professional transport of individuals from community settings, hospitals, or emergency response locations to the agency’s crisis facility. This role ensures the well-being, dignity, and confidentiality of clients while maintaining vehicles, following safety protocols, and coordinating with community partners.
Primary Responsibilities
Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
Position Summary
The Crisis Transporter is responsible for the safe, timely, and professional transport of individuals from community settings, hospitals, or emergency response locations to the agency’s crisis facility. This role ensures the well-being, dignity, and confidentiality of clients while maintaining vehicles, following safety protocols, and coordinating with community partners.
Primary Responsibilities
- Provide safe, secure, and timely transport of individuals in crisis from community locations, hospitals, or emergency response settings to the crisis facility.
- Serve as a liaison between local hospitals, EMS, law enforcement, and the agency’s crisis services team.
- Maintain accurate vehicle logs, maintenance records, and trip documentation.
- Use routing and scheduling software to plan efficient and timely transport routes.
- Follow all agency policies, safety procedures, and confidentiality guidelines.
- Conduct pre-trip and post-trip vehicle inspections.
- Report vehicle issues, incidents, or safety concerns promptly.
- Ensure proper documentation of all transports and client interactions.
- Operate ADA-compliant vehicles safely and in accordance with all traffic laws and agency policies.
- Secure wheelchairs using approved tie-down and restraint systems.
- Properly use lifts, ramps, and securement equipment for safe boarding and exiting.
- Assist clients with mobility needs while maintaining dignity and respect.
- Conduct safety checks of ADA equipment before and after each transport.
- Ensure seatbelts and restraints are properly fastened for all passengers.
- Monitor client behavior and well-being during transport.
- Follow de-escalation techniques when needed to maintain a safe environment.
- Keep vehicles clean, sanitized, and ready for use.
- Report any ADA equipment malfunctions immediately.
- Assist crisis staff with client check-in and discharge coordination.
- Support basic non-clinical tasks within the crisis facility as assigned.
- Assist with client movement within the facility when needed.
- Maintain transport readiness and communication with crisis staff.
- Help with light administrative or operational tasks during downtime.
- Participate in team meetings, trainings, and drills.
- High school diploma or GED required.
- Valid driver’s license with a clean driving record.
- Experience in transportation, behavioral health, social services, or emergency services preferred.
- Ability to operate ADA-equipped vehicles and equipment (training provided).
- Basic computer skills and ability to use routing or scheduling software.
- Strong communication and interpersonal skills.
- CPR/First Aid certification.
- Crisis intervention or de-escalation training.
- Experience working with individuals in behavioral health or crisis settings.
- Ability to assist clients with mobility needs.
- Ability to operate wheelchair lifts and securement systems.
- Ability to sit, stand, bend, and lift up to 50 lbs as needed.
Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.