Clinical Utilization Manager

About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Job Summary

The Utilization Manager leads a team that is responsible for all authorization processes. Oversee timely reviews, denial prevention and appeal management. The Utilization Manager will provide developmental training to clinical teams to assist with peer-to-peer reviews and utilization expectations.

Duties And Responsibilities

• Supervise staff to coordinate/manage all authorization processes.
• Track authorization pends and provide feedback to clinical staff and supervisors regarding utilization trends.
• Assist with denials and provide assistance to clinical staff and supervisors regarding the appeal process and utilization expectations.
• Provide training to clinical staff to improve authorization documentation
• Assist with the development of technical plans which would enable the agency to prepare for possible changes in managed care.
• Provide technical assistance and advice in developing, implementing, and improving clinical programs.
• Customer Support: Responding to phone calls and emails from Clinical Staff
• Distribute monthly Clinical Audits
• System Error Coordination: Analyze and problem solve issues with current and planned systems as they relate to the integration and management of client data
• Service Corrections
• Duplicate Client records in EHR
• Documentation Errors
• Implement State Reporting Changes related to authorization in the EHR system
• Reports Prepared and Distributed to the appropriate staff
• AD Hoc Reporting
• EHR system automated reporting
  

Skills

• Experience in a clinical setting
• Experience with healthcare information systems and software
• Previous management or supervisory experience
• Proficiency in data analysis and report generation
• Excellent analytical and problem-solving skills, with the ability to interpret complex healthcare data and identify trends and patterns.
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders, including medical staff, insurance providers, and regulatory agencies.
• Proficient computer skills, including experience with electronic health record systems and Microsoft products.
• Demonstrated leadership abilities, with the capacity to motivate and inspire a team towards achieving organizational goals.
• Strong attention to detail and ability to adhere to strict confidentiality guidelines.
• Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment.
  
  

Requirements

• Education: Master’s degree in Social Work or Counseling
• Licensure: Licensed Professional Counselor (LPC) or equivalent
• Experience: At least 2 years of clinical experience in behavioral health
• Skills: Strong Clinical judgment, communication, interpersonal, and organizational skills
  
  

Disabled applicants who require special accommodations should contact Human Resources or the Georgia Relay Service.

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.

For more information visit www.dekcsb.org/careers

DeKalb CSB is an equal opportunity employer regarding disability under VEVRRA and ADA

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.