What are the responsibilities and job description for the Customer Service Scheduler position at Clancy Brothers Pest Control?
Customer Service Scheduler.
Clancy Brothers Pest Control – Quincy, MA.
Full-Time | On-Site | 8:00 AM–4:00 PM Monday-Friday | Occasional Saturday availability.
Full-Time | On-Site | 8:00 AM–4:00 PM Monday-Friday | Occasional Saturday availability.
Clancy Brothers Pest Control, a family-owned and fast-growing company, is looking for a reliable and customer-focused Customer Service Scheduler to join our team. This role is perfect for someone who enjoys helping customers, thrives in a fast-paced environment, and is highly organized.
Why Join Our Team:
- Family-owned company with a positive, supportive culture.
- Fast-growing organization with real opportunities for advancement.
- Leadership that invests in your success and ongoing training. A team environment where your contributions matter.
Responsibilities:
- Answer and handle high-volume inbound/outbound customer calls.
- Schedule and route daily service appointments for technicians.
- Build and maintain customer relationships.
- Assist customers with questions, concerns, and conflict resolution.
- Provide administrative support to the office team. Work efficiently in a fast-paced environment.
Qualifications:
Required:
- 1–2 years of in-office customer service experience.
- Strong scheduling, multitasking, and organizational skills.
- Experience with routing/mapping (preferred).
- Solid phone communication skills.
- CRM experience (any system).
- Comfortable with computers and technology.
- Ability to handle high call volume.
- Excellent attention to detail and time management. Willingness to learn and adapt to constant change.
Ideal Traits:
- Empathetic, energetic, and customer-focused.
- Problem solver and proactive “go-getter”.
- Honest, loyal, and team-oriented. Looking for long-term stability (not a job hopper).
What’s in It for You:
- Competitive hourly pay.
- Comprehensive training and ongoing development.
- Career advancement opportunities.
- Health and dental insurance options.
- Retirement plan with employer contributions.
- Paid time off and holiday pay. Flexible work arrangements.
Schedule:
- Monday–Friday | 8:00 AM–4:00 PM. Occasional Saturday availability.
Ready to grow your career with a company that values you? Apply today to join the Clancy Brothers Pest Control team.