Keyholder

Company Description Claire’s is a global brand focused on creating an inspiring playground for modern girlhood. As America’s leading ear piercer, Claire’s has pierced over 130 million ears and continues to offer safe, memorable piercing experiences. Across more than 900 store locations, Claire’s provides on-trend accessories, jewelry, and beauty products for customers of all ages. The company is dedicated to celebrating meaningful moments and personal expression, while offering supportive spaces for individuals to explore their style and identity. Team members join a culture that values creativity, inclusivity, and uplifting every stage of girlhood.

Role Description This is a part-time, on-site Keyholder role based in Strongsville, OH. The Keyholder supports daily store operations by opening and closing the store, handling keys and security procedures, and ensuring that company policies are followed. Responsibilities include delivering excellent customer service, assisting with ear piercing services, and guiding customers through product selections and styling ideas. The role also involves processing transactions, managing cash handling, replenishing merchandise, maintaining visual standards, and keeping the store clean and organized. The Keyholder helps train and support team members, contributes to achieving sales targets, and actively promotes a welcoming, inclusive environment for all customers.

Qualifications

• Customer service and retail sales skills, including the ability to engage customers, build rapport, and support a positive in-store experience.
• Cash handling, point-of-sale operation, and basic math skills to accurately process transactions and manage registers.
• Store operations and security skills, such as opening/closing procedures, key management, and adherence to safety standards.
• Visual merchandising and product presentation skills, with attention to detail in maintaining displays and stock organization.
• Communication and teamwork skills, including clear spoken communication, active listening, and collaboration with store leadership and peers.
• Ability to perform ear piercing services following training, with a focus on safety, hygiene, and customer comfort.
• Reliability and time management skills, with the ability to work flexible shifts, including evenings, weekends, and holidays.
• Prior retail or customer-facing experience is preferred; high school diploma or equivalent is beneficial.